Please inspect all items supplied immediately upon receipt and read the Terms & Conditions before fitment of replacement part.
Terms & Conditions
Placing an order with us, warrants that the information you provide to us when making an order for our products and/or services is accurate, without error nor is misleading in any way.
The terms and conditions stipulated below will apply to all sales of products and/or Services provided by us to you, the customer
Upon accepting the item, or fitting the item, you are in agreement to the terms and conditions stated here with
We reserve the right to change or adjust prices without prior notice and to refuse service at our discretion.
All pamphlets, specifications, images of products, dimensions, descriptions and illustrations, guides and information, price lists and other advertising/descriptive material are understood to be an illustration of the products and services described in them.
Unless otherwise stipulated, all quotations, whether written or verbal, are valid only for 3 days from their date of publication.
If you purchase products and/or services by any means, the Contract will not progress until either your order (however given) is accepted by the earliest of our recorded acknowledgement of order or delivery of the products..
We reserve the right to dispatch products of a modified/similar design provided that any difference does not render the product unsuitable for any purpose other than it’s intended use.
Technical specifications are approximations unless otherwise stated by a representative of Peer Parts
You will not under any circumstances remove, amend, obfuscate or tamper with any of the trade marks, numbers, names affixed to or marked on the product nor allow any third party to so.
The prices of the products and/or services will stand as quoted in our literature/internet advert unless in cases of obvious error. We reserve the right to alter prices at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).
No allowance will be taken into consideration nor credit for items collected from our premises by you rather than delivered by us.
Unless otherwise stipulated, prices quoted include delivery to destinations in the United Kingdom and we will select the mode of transport. The entire cost of any other mode of transport which you may specify will be borne by you, this includes any risks undertaken, as will delivery to locations outside of the United Kingdom. If you are a Consumer, unless otherwise stated, the afore mentioned will apply
Ownership of goods only passes hands once all monies owed are paid in full.
It is the duty of the customer and mechanic to make sure that the initial fault or cause of fault in the vehicle is identified and rectified.
The complete cooling system has to be inspected. If the original radiator, water pump and cooling hoses(at least inspected) are still running on the vehicle, it must be changed.
Timing components such as timing belt/chain, tensioner, etc. must be replaced.
The block must be inspected and bolt holes cleaned thoroughly.
Complete heads may or may not be supplied with camshaft oil seal, which are normally found in a gasket set. It is your duty to check before fitment.
Complete heads have clearances set, do not tamper with them in any way. If you feel there is a cause for concern, please contact us.
Return/Refund Policy
We do not, under any circumstances accept returns for items that have been used, this also includes any other item supplied with the part (example gaskets, bolts etc). We do not accept returns for items, whose packaging has sustained damage or is not in the original condition as supplied. The item and packaging must be fit for resale. If the incorrect item was dispatched we still cannot accept returns if the item and packaging is not in the original condition as supplied.
Please note that you do have the right to return a product or to cancel an order within the first 7 days following delivery (Excluding special order items - see below) - We do however reserve the right to refund your purchase minus any carriage charges that we have incurred in delivering (As detailed below) and a handling charge up to 25% depending on the items value.
Special order items are ordered specially from manufacturers and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange.
Refunds or exchanges will only commence once the return item is in our possession.
We will under no circumstances accept a cylinder head that has changed colour while in your possession due to exposure to excessive heat.
Upon receipt, all products will be inspected at our discretion, we reserve the right to refuse a credit should we feel the item is in a condition that is unacceptable.
If we have correctly supplied the product as ordered then we will reimburse the product costs minus a handling charge of 20% of the order value. You are legally obligated to take reasonable care of the products while they are in your possession and on your premise, bearing in mind that if the item was not on your premises, you are still responsible. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Any item, damaged or undamaged, returned to us must be accompanied by a written document stating reason for return. Your name and address must be included along with a copy of the invoice.
Please note that you will have to return the goods to us, i.e you are responsible for the cost to return the item to us and for ensuring that it is returned to us in a condition in which it can be resold, unless alternative methods have been agreed upon with customer services prior to the item being returned. Any items returned to us damaged or not in its original condition due to you not packaging sufficiently, will not be entertained.
Any item sent to the correct address and returned as either not accepted or that you have relocated, will be subject to you being responsible for all shipping charges for the new item to be resent to you and for the item to be returned to us, plus the 25% handling charge
Damaged/incorrect or faulty goods:
If the goods have been damaged in transit by the courier, have been incorrectly supplied or are received faulty at the time of delivery - In this case we reserve the right to replace the product.
If you require a refund, we will reimburse the product costs minus a handling charge of up to 25% of the order value. Please contact us and include your personal details along with a brief explanation of the problem. NOTE: You must inform us of damaged deliveries within a reasonable period of time i.e 24hrs. We are unable to accept responsibility for damage to goods beyond this period.
Any claim of an item being faulty after fitted, must be supported by an engineers report from a certified independent engineering company/firm.
Product exchanges:
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and charge a handling charge. If the item has been used we reserve the right to refuse exchange or charge a fee at our discretion.
Assembled Units
Exchange unit transactions must have the old unit (including all internal parts depending on the type of unit ordered, i.e complete sets of valves, springs, collars, collettes, rockers, camshaft, rocker shaft) returned to us within 14 days.
After 30 days you will forfeit your surcharge to defer costs.
If returned unit is received damaged, either because you failed to inform us before the purchase agreement that it was damaged or because you failed to package it sufficiently, you will forfeit your deposit to defer costs. In the event that the unit is returned damaged due to poor handling during transit with sufficient evidence proving the couriers negligence no matter how sufficiently the item was packaged, you will still be reimbursed.
Please note we do not keep any surcharge beyond what is required. If we fail to reimburse you within 2 weeks of returning the old unit, please contact us.
Warranty
Parts only are under warranty, we will not entertain any claims for labour or courtesy vehicles supplied by you. Cylinder heads are under warranty for 3 months from the date of sale. Any claim must be supported by an engineers report from a certified engineer, proving fault. Any new item which is tampered with (i.e removing camshaft, removing cam holding caps, tampering with clearances…etc.) after receiving as supplied, will render your warranty void. All parts are under warranty, with no exception. In the event that a guarantee is listed/stated, it is most likely an error, it will not hold true. Attempted removal/tampering with serial numbers will render your warranty void. Failure to comply with any reasonable request, that is not beyond your ability, should a dispute arise will render your warranty void. Warranty does not cover over heating, ensure you have changed cooling system to avoid further complications, nor does it cover failure do due to incorrect timing settings or timing faults due to frail/used timing components . You must identify root of the fault and rectify.
Engines -
Engines are supplies with a 12 month or 12,000 miles warranty on a which ever comes first policy. A warranty form is sent with all engine to the address the engine is delivered to. It is the customers responsibility to fill the form and return a copy back to Hayes Engines 4x4 LTD. If no warranty form has been returned within 14 days of exchange unit being collected the warranty will be void. All listing have a warranty form in the images which the customer can print and fill to return back to Hayes Engines 4x4 LTD.
The Engine will constitute as the Cylinder Head, Block and Sump as no ancillary parts are supplied with Remanufactured engines. If a problem occurs during this warranty period it is the customers responsibility to get the vehicle to us so we can inspect the fault. If the fault is caused by a ancillary component the warranty will not cover it. Head Gasket will only come with a 14 days or a 1000 mile coverage due to the manufacturers warranty on such items.
Hayes Engines 4x4 LTD are not responsible for any Car/Van Hire, Recovery Cost or Loss of business.
All terms must be agreed upon by the customer or the warranty will be void.
