Hospitality in Healthcare : How Top Performing Practices Boost Team Happiness and Give the Best in Care to Their Patients by Debbie Boone (2023, Hardcover)

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About this product

Product Identifiers

PublisherPress 49

ISBN-101953315305

ISBN-139781953315304

eBay Product ID (ePID)28060631410

Product Key Features

SubjectGeneral

Publication Year2023

LanguageEnglish

Publication NameHospitality in Healthcare : How Top Performing Practices Boost Team Happiness and Give the Best in Care to Their Patients

TypeTextbook

Subject AreaBusiness & Economics, Medical

AuthorDebbie Boone

FormatHardcover

Additional Product Features

Intended AudienceTrade

SynopsisToday's healthcare consumer demands more than just an appointment. They want healing and human connection. Since good medicine can't exist without the collaboration of all parties involved, providing an exceptional experience from first contact to release requires active participation from the entire medical office team. Each patient's situation is unique. But the greatest factor in a patient's experience-and possibly the most consistently underutilized tool in health care-is hospitality. Hospitality and healthcare go hand-in-hand. So, what does this mean for your medical practice?Imagine a practice with little to no client conflict or internal drama. Imagine the most recognized aspect from stakeholders being a positive work environment. Imagine team members who can't wait to come to work on Monday. What if you also had a steady stream of new patients from referrals alone and loyal clients who stay with you for years? The hospitality industry utilizes specific skills to cater to the particular needs of each individual being served. In healthcare, those we serve include the patient, their family, and the medical team themselves. Utilizing hospitality skills means enjoying your work while reaping the respect and appreciation you deserve as a healthcare provider accompanied by better patient satisfaction. Contrast this with the alternatives-constant team turnover, employee burnout, high stress levels, and a decline in mental health. Hospitality is a mindset. Whether you are a veterinarian, dentist, chiropractor or physician, Hospitality in Healthcare teaches you how to think with a servant's heart by anticipating and personalizing each person's experience for their gain ... and yours!