Terms & Conditions
What information do we collect?
When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Shopping @ brandrange
The content of this site is based on sources that we can consider as reliable, but for which we can't guarantee the accuracy, integrity or quality. The shown information (specifications, prices, ...) should be considered as an indication and can be changed at any moment and without any prior notice.
All our prices are inclusive of VAT. Our Vat number is 130 7405 49.
A purchase receipt is provided with every order upon delivery. If you do not receive one please inform us within 3 working days and we will issue a duplicate copy. After this period we will not issue any receipts in any case so please keep your receipts safe as you will require this for warranty purposes.
Any order placed after 3pm will be processed the next working day and the order will dated as such.*
If your parcel has been collected by our couriers and you wish to cancel the order there will be cancellation charge.
Should a product be listed with an incorrect price, either due to a typographical error or as a result of an error in pricing information given to us by either a manufacturer or supplier, we have the right to refuse or cancel the order. We will inform you of this error and offer you the option to cancel the order. Should your credit card have been debited before the error has been noted we will immediately refund all monies to the value of the incorrect price and delivery charges where applicable.
If you wish cancel an order there maybe a cancellation charge.
To cancel an order we must receive a telephone call and an email for our records.
Before purchasing cookers for flats please contact the manufacturer to check compatibility.
We only deliver to the Paypal conformed /card holders registered address.
To have your goods delivered to an alternative address payment has to be made by either a cheque or a BACS transfer.(For further details please refer to payment section below)
Special offers displayed on our website are subject to availability.
We aim to respond to any email enquiry within 24 hours.
To find out where you can recycle your old electronic items, log on to www.recycle-more.com
What does the wheelie bin with the cross mean? The crossed wheelie bin sign is to inform you that the item in question cannot be disposed with your household waste. It must be disposed off safely by contact your local council services or logging on to websites dealing with disposals of such items.
WEEE Regulations
NEW W.E.E.E Regulations. Under new regulations introduced in July 2007, we as retailers of electronics goods have to offer takeback on your old electronic equipment and waste batteries. If the old products or batteries are returned back to us there shall be no cost involved to you. If you wish us to collect goods from you there will be charges applicable, for prices contact our offices.
Please ensure that your old kitchen appliance or TV is disconnected, ready for collection when we deliver your new one. Please note once a collection of an old appliance has been booked and the goods are out for delivery we cannot cancel the collection and the charges will non-refundable as we have to pay the courier company for collection.
You can now recycle your old electricals with us.
If you're buying a new electrical item, we will recycle your old one for free however we charge for collecting the item.
Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the enviroment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and enviromentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allow all customers buying new electrical equipment the oppurtunity to recycle their old items free of charge. Those establishing their own tack back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.
Payment
You can pay by any, Visa or MasterCard credit card or by Switch, Solo or Visa Delta debit card or Paypal. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet. We can only deliver to the card registered address, if you wish to have goods delivered to 3rd party addresses then please arrange payment in to our account or send a cheque.
If payment is made using Paypal and the address comes up as an unconfirmed address we will require an email confirmation from the customer to confirm their purchase and validate their address. Please note that the order will be kept on hold and delivery will be delayed until we receive your email confirmation.
Make cheques payable to "Firdirect LTD"
For Bacs transfer please see details below:
Company: Firdirect LTD
Account No.71335472
Sort Code: 40-11-36
Bank Address: HSBC Bank, 168 Warstone Lane ,Birmingham West Midlands B18 6NP
IMPORTANT NOTE: Please contact us for a reference number before making any transfers on :0744 5076 227
We DO NOT except foreign cards. If we receive any orders the transaction amount will be refunded within 10 working days, we will not be responsible for any loss.
Due to online competition with other retailers, prices change daily to keep our site the best value.
If a price is listed on our website, that is the price you pay, if the price changes after you have purchased the goods to a higher or lower price we cannot give you the lower price.
Store purchases are more expensive than the website price.
All orders placed on Buy Now Pay Later will not have stock reserved until the finance company sends the Agreement confirmation once they have recieved the finance application and all id's required by them.
Refunds
Once goods are returned back to us it will on average take 7 to 14 days for refunds to be processed, but in certain circumstances it can take up to 28 days.
Delivery
We can deliver goods to destinations within the UK Mainland Only.
We DO NOT deliver to KW,BT, IV postcodes and certain areas in Scotland like Highlands, Isles, Outlying areas & Central Scotland may not be covered.
We aim to deliver small goods, such as DVD players/Camcorders Next Working Day between 9am-5pm (we cannot specify a time). For Next day delivery the cut off time is 3pm. We cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible.
All large products such as TVs, fridge freezers & washing machines will be delivered within 1 to 3 working days and you will be informed about the delivery atleast a day before delivery.
All large products ordered for delivery to the Glasgow, Aberdeen & Edinburgh area will be delivered within 7 working days. Areas such as Somerset e.g. Bridgewater, down south to Devon, Plymouth and Cornwall are most likely to be delivered on a Friday.
If our courier cannot deliver your goods due to there being no one to accept them, there will be a handling charge.
Please provide proof of I.D to the driver, as this will ensure that we deliver to the correct person. I.D is asked for your safety and ours when placing an order.
All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods are delivered to the doorstep of the building. If you wish to have the goods delivered inside your premises(ground floor only), it will be at the drivers discretion and judgement to use stairs, this will however be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property.
Due to washing machines and dishwashers being products that use water, sometimes water and moisture will be apparent inside the machines or on the packaging as these products are tested by the manufacturers
Make sure all transit bolts are removed before using your washing machine. If they are not removed, it may cause heavy vibration, noise and malfunction. The warranty will not cover any damage caused due to not removing the transit bolts. Please refer to the installation instructions for further information.
If you do not receive your goods within 7 working days please inform us so that we can check with our courier company as any claims made after this period will not be accepted by the couriers.
Valid forms of I.D:
Passport
Drivers License
Utility Bill (For the same address and name)
Bank Statement
If you wish to choose finance as your method of payment, your delivery will take approximately 5 working days.
We do not deliver outside the UK mainland. All orders outside the mainland will be cancelled.
Collection from our store
Please confirm stock levels before starting your journey. We cannot be held responsible if an item goes out of stock, to avoid disappointment please call on the day you wish to collect your prepaid goods. We do not allow collections on purchased paid with Paypal.
Warranty & Returns
All items are sold subject to manufacturers warranty, all goods are covered by a 12 month return to base warranty at your own cost. The warranty does not cover misuse/accidental or otherwise damage to goods, where manufacturers are offering extra warranties you must register the product within 28 days to obtain the extra manufacturers guarantee cover.
In the unlikely event of your goods being delivered faulty you must contact us within 7 days following the delivery of your goods. If the goods are damaged or accessories missing you must contact us within 72 hours of the date of delivery to arrange a replacement.
No claims shall be accepted for damage or accessories missing on goods that have been opened and inspected on delivery and signed for in perfect condition with all accessories.
Goods mishandled or if any accessories are missing cannot be exchanged or credited.
You are responsible for your own shipping costs when returning goods after the first 7 days of delivery, We will in turn be responsible for the cost of shipping goods back to you.
Anyone wishing to return goods after the first 7 days and within 28 days of purchase will be dealt with at our discretion.
We reserve the right to charge a 15% handling fee on any goods returned as faulty after the first 7 days of delivery, Which are found to be in good working order before returning goods back to you.
Goods that cannot be repaired or replaced after the first 28 days of purchase, shall be refunded in line with the amount of usage the customer has obtained from the product.
In accordance with the distance selling regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition.
Please note that the goods have to be sent back at your own cost.
The average delivery/collection cost on a small item is £12 and £45 for larger items and this will be deducted from any goods returned with 28 days of delivery unless products are confirmed faulty.
Delivery/collection cost of white goods starts from £75 one way, customers who return goods within 28 days of delivery will be refunded less the delivery charges unless products are confirmed faulty.
The average delivery/collection cost on all Plasma and LCDs, 40 inches and above in size, starts from £75 and this shall be deducted from goods returned within 28 days of delivery unless products are confirmed faulty.
Collections
If goods are not ready and packaged for collection as agreed, there will be charges applied before arranging another attempt.
DVD Players
Before purchasing a DVD Player WITHOUT a Scart socket, please make sure that your TV is RGB or NTSC Compatible. TV's without RGB or NTSC compatibility will not play region 1 DVD films in full colour, however region 2 (UK) films will play in full colour.
Any DVD/Blu-ray players that are modified to multi-region will be unpacked by us to input the multi-region code.
By placing an order with us you adhere to abide by the terms and conditions above.
