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Raving Fans! (The One Minute Manager) by Kenneth Blanchard, Sheldon Bowles (Paperback, 1998)

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item 1 The One Minute Manager - Raving Fans!: Revolutionary ... | Book | condition good
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item 3 Raving Fans : A Revolutionary Approach to Customer Service,Kenneth Blanchard, S
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item 4 Raving Fans : A Revolutionary Approach to Customer Service By Kenneth Blanchard
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item 5 Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
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About this product

Product Information

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

Product Identifiers

Publisher
HarperCollins
ISBN-13
9780006530695
eBay Product ID (ePID)
91223736

Product Key Features

Author
Kenneth Blanchard, Sheldon Bowles
Publication Name
Raving Fans! (The One Minute Manager)
Format
Paperback
Language
English
Subject
Management
Publication Year
1998
Type
Textbook
Number of Pages
160 Pages

Dimensions

Item Height
198mm
Item Width
129mm
Item Weight
90g

Additional Product Features

Title_Author
Sheldon Bowles, Kenneth Blanchard
Series Title
The One Minute Manager
Country/Region of Manufacture
United Kingdom

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5 out of 5 stars
by the_montana_gro...06 Jul, 2016
know the value of your customers
this book will give you a clear understanding of why you need to look after your customers - best investment ever !!
Verified purchase: Yes | Condition: New
5 out of 5 stars
by bluejules123412 Feb, 2021
Raving Fans
amazing book
Verified purchase: Yes | Condition: New

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