Exceptionalize It! : Stop Boring. Start Exciting Your Customers,
US $6.16US $6.16
Fri, 13 Jun, 17:46Fri, 13 Jun, 17:46
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Exceptionalize It! : Stop Boring. Start Exciting Your Customers,
Free US Delivery | ISBN:0982664826
US $6.16
Approximately£4.54
Condition:
“Used book that is in excellent condition. May show signs of wear or have minor defects. 100% ”... Read moreAbout condition
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
2 available
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Postage:
Free Economy Shipping.
Located in: Mishawaka, Indiana, United States
Delivery:
Estimated between Wed, 18 Jun and Tue, 24 Jun to 94104
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
Payments:
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Seller assumes all responsibility for this listing.
eBay item number:276948828359
Item specifics
- Condition
- Very Good
- Seller notes
- Book Title
- Exceptionalize It! : Stop Boring. Start Exciting Your Customers,
- ISBN
- 9780982664827
About this product
Product Identifiers
Publisher
Strativity Group, Incorporated
ISBN-10
0982664826
ISBN-13
9780982664827
eBay Product ID (ePID)
125076162
Product Key Features
Number of Pages
172 Pages
Publication Name
Exceptionalize It! : Stop Boring. Start Exciting Your Customers, Your Employees, and Yourself!
Language
English
Publication Year
2012
Subject
Marketing / General, Professional, Customer Relations, General
Type
Textbook
Subject Area
Business & Economics, Study Aids
Format
Trade Paperback
Dimensions
Item Height
1 in
Item Weight
6.9 Oz
Item Length
8 in
Item Width
5 in
Additional Product Features
Intended Audience
Scholarly & Professional
Synopsis
WHY IS BEING EXCEPTIONAL SO IMPORTANT NOW? The answer is quite simple. You have no other choice. Meeting expectations is no longer sufficient. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performances. And ultimately, your commitment to excellence requires it. Exceptionalize IT!â„¢ is a manifesto of how to rise up to the exceptional performance within organizations and us as individuals. It is a wake-up call to stop accepting mediocrity and average performance; to stop simply talking about what we should do and instead start doing those things. These pages will be a mirror that may reveal inconvenient truth. While respecting your achievements to date, staying relevant requires you to constantly examine the simple question: Are you Exceptional? Book Endorsements "Exceptionalize Itâ„¢" is a call to action and reaffirmation for anyone interested in growing revenues, profits, loyalty and advocacy...through an engaged team and organization that is focused on consistently delivering a best-in-class customer experience. -Hendrik Hynekamp, General Manager Customer Experience, Mercedes-Benz USA Exceptionalize It! provides exceptional insights into what it takes to become customers' first choice. The lion's share of customers' wallets goes to those firms that customers believe are exceptional. This book is a must read for any manager determined to be number 1. Timothy Keiningham, Ph.D., Global Chief Strategy Officers, Ipsos Loyalty, and bestselling author of Why Loyalty Matters About The Author One of the world's authorities on customer experience and customer-centric transformation, Lior Arussy delivers results. His strategic framework converts organizations from product to customer-centricity. Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Australia, Canada, England, Germany, Latin America, Norway, Spain and Turkey. Among his clients are FedEx, Mercedes-Benz, Capital One, Royal Caribbean Cruise Lines, Royal Mail, Sage, Honeywell and Gaylord Hotels. His work has impacted 200 million customers and 300,000 employees.
Item description from the seller
Seller business information
About this seller
Better World Books
98.9% positive Feedback•13.5M items sold
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Seller Feedback (4,263,630)
- e***g (52)- Feedback left by buyer.Past monthVerified purchaseExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (775)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
- c***m (404)- Feedback left by buyer.Past monthVerified purchaseAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; using free shipping; USPS Ground Mail, Hardback Book in Great Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!
Seller Feedback (4,263,630)
- e***g (52)- Feedback left by buyer.Past monthVerified purchaseExcellent prices on used books in great condition. Shipped out quickly. Product condition is accurate to rating in listing. Thanks! NOTE: For this particular book (I ordered several), it came in a soft cover rather than hard cover as the listing stated. I contacted the seller and they responded promptly. They agreed that it was a listing error and provided me with a full refund for this book (without return required) proving they are both a responsible and trustworthy seller.
- 7***j (775)- Feedback left by buyer.Past 6 monthsVerified purchaseI recently purchased an item from this eBay seller, and I couldn't be happier with the experience. From the prompt communication to the fast shipping, everything was handled with utmost professionalism. The item arrived exactly as described and was well-packaged to ensure its safety during transit. The seller was courteous and responsive, making the entire transaction smooth and hassle-free. I highly recommend this seller to anyone looking for quality products and excellent service.
- c***m (404)- Feedback left by buyer.Past monthVerified purchaseAAA+++; Excellent Service; Great Pricing; Fast Delivery-Faster Than Expected to Hawaii!; using free shipping; USPS Ground Mail, Hardback Book in Great Condition--Better Than Described ; TLC Packaging; Excellent Seller Communication, Sends updates . Highly Recommended!, Thank you very much!