TERMS AND CONDITIONS
1. OUR CONTRACT AFTER YOU HAVE ORDERED
Once you’re happy everything is correct and you’ve submitted an order, you’ll be given a dispatch email when the invoice is printed at the dispatch stage, next you will receive a tracking number via your eBay purchase history.
2. PRICES AND PAYMENTS
All our prices are in UK pounds (any euro prices are converted by Web interpret) The total cost of your order will be the price of the products you order, the delivery charge (if any). If you wish to choose a special shipping request such as Saturday guaranteed at our discretion, we can invoice you for this service.
3. DELIVERY AND COLLECTION
All UK orders will be sent VIA Parcelforce on a 24 working hour service, some will make it the next day as long as paid before dispatch time as stated however postal services can be a little longer with the Covid 19 situation
All orders will be sent to the delivery address provided when you place your order no address can be changed
All our items sales are delivered by courier (UPS Services) or by Parcelforce if economy is selected Once your order is confirmed, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen.
4. RETURNS / CANCELLATIONS
Following the Distance Selling Regulations, we will accept items back even if you’ve open the good to inspect them. You are entitled to a refund as long as you return your goods within 14 working days from delivery. The goods must be in an “as sold” condition along with any accessories or free gifts received with it. Whilst the goods are in your possession you must take reasonable care of them.
5. FAULTY GOODS
We aim to offer a 48-72 working hour return service (excluding weekends), this means of you post your goods to us on Monday morning we aim to have an item on the way back to you by Wednesday/Thursday.
regarding goods bought or fixed under the return policy we strive to use original components however at times we will have to use third party components
Whilst this is usually possible it is an aim not a guarantee, sometimes we may need a little more time if for example the item isn’t currently in stock.
We do not cover faults caused by accident, neglect, misuse, faults caused by dropping or water damage normal wear and tear, we have the right to refuse any returns if we feel that are broken that is not covered under our warranty terms by you or any third party, or any alteration or repair carried out without our prior approval.
We always strive to use original components however at times we have no option to use third party components
We will fix the fault reported if its under the returns policy we will not refund if the iphone or product is fixable
A refund is only available if the iphone or product is not fixable
We can however invoice you separately for accidental repairs if pre-arranged.
When you return goods to us:
You must ensure that they are properly and securely packaged and labelled with our address.
Include the return form or a cover note of your name and address and reason for return.
You are responsible for any damage or loss in transit.
We will require your item back first before a replacement or refund can be issued.
Mobiles must be free of iClouds lock and other codes when returning back to us and another codes
6. MISSING, DAMAGED OR INCORRECT ORDERS
We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using the tracking number we upload to your eBay purchase history or you can contact us through ebay
All of our items are subjectively graded meaning differences of opinion may occur, if this does happen, we are happy to exchange or refund any item within the above legal time scales.
As New -Grade Items- Excellent condition used mobile little or no scratches, moreover it is not guaranteed to be mark free due to being a used product.
Very good Grade Items- Minimal Wear very good condition, these items will show marks and scratches small dings but not excessive
Good Items - Will have signs of heavy wear to the unit, with scratches dints or chips on the back and sides with some scratches to the screen too
7. WARRANTY
Most of our Unlocked Apple iPhones are supplied with our 12-month Warranty stated on the advertisement ,however please see what states on the advertisement the iphone was advertised on regarding warranty, as some dont come with warranty this will follow the 30 days eBays policy
Other Apple/mobiles within our eBay shop will be stated on individual adverts
Where faulty goods will be repaired or replaced with goods equal or greater in specification.
Other products advertised on eBays page will only be covered with 30 days eBays policy
We are not responsible for any Malfunction after the 30 days
Batteries
All batteries in iPhones will be tested and will be passed at 80% and higher. We offer 30 days warranty only, accessories are not under our one year warranty.
Any Network locked items we sell with warranty will run in line with the particular listing purchased from.
As above, we do not cover faults caused by accident, neglect, misuse, normal wear and tear, or any alteration or repair carried out without our prior approval.
All warranty on the devices is strictly for consumer use only. Any company buying for a wholesale purpose is bound by the wholesale terms and conditions and the warranty within this.
Wholesale Terms and Conditions
Returns costs are the responsibility of the buyer, and will therefore not be reimbursed, unless agreed beforehand with the account manager.
8. VAT
We operate under the VAT Margin scheme.
The Margin Scheme - All items sold under the Margin Scheme will not have a VAT component on the invoice, therefore no VAT can be reclaimed.
Whilst we make every effort to indicate which VAT scheme the product falls under in the Product Description, if you have strict requirements for a VAT qualifying product please contact us prior to placing your order to confirm.
9. PRIVACY
We don’t share any of your information with 3rd parties. All power up items returned to us iCloud locked will be wiped if the necessary information is provided to us upon request.
10. GENERAL
These Terms and Conditions, and all transactions relating to this website and all non-contractual obligations are governed by English Law and are subject to non-exclusive jurisdiction of the English Courts. We do not accept amendments to these terms and conditions.
