Sales & Returns
• To place your order please either add items to your basket and continue to checkout OR telephone the shop during opening hours.
• Returns are accepted on NEW items only. You must contact the shop by telephone or email within 7 days of receiving your order to notify us of your intention to return any item/s and said item/s must be received back in the shop within a further 7 days. Returned items must be in original unused and unmarked condition with all labels/tags still attached. Goods may be exchanged subject to you, the customer, paying any size/style supplement and postage for the replacement item/s. Alternatively you may request a refund of the purchase price. Postage is non-refundable.
• Returned goods are always examined before refunds/exchanges are issued. If the item returned is deemed to have been used, damaged or marked in any way no refund or exchange will be made and the item will be returned to you.
• Faulty goods: Please notify us of any faults immediately. Faulty goods may be returned for refund or exchange during the first 30 days after purchase. Refunds in this case will be for the full amount, including p&p and exchanges will not be subject to further charges for p&p. After 30 days returns will be discretionary and each case will be determined on its own merits; eg after consultation with the manufacturer. *Please note: if the goods are returned as faulty but after examination the fault is found to be with the user the goods will be returned to the customer and no refund or exchange will be issued. If you are unsure whether a fault is due to a manufacturing problem or how the item has been used, please contact us with details of the problem and we will be able to advise you.
• Returns from non-EU countries; you must indicate on the customs form that the item/s is/are being returned to the vendor and that they originated in the UK. If an item incurs customs charges it will not be collected and remains your responsibility
• Wigs: Wigs are subject to hygiene rules. Therefore any returns are discretionary and may be subject to a re-stocking fee.
• Pre-loved/Second-hand items are non-returnable under any circumstances.
Postage and Packing
• P&p charges include dedicated packaging and any relevant handling fees.
• Multiple items sent to the same address in the same parcel may cost less to post than you may initially be charged. However, over payments will not be refunded. Please await confirmation of the total before sending your payment as discounts can only be applied before payment is made.
• Customs charges are the responsibility of the purchaser. We will NOT make false statements on customs forms – they are legal documents. We cannot be held responsible for delays or charges made by your country’s customs and excise.
• For UK domestic customers, please contact us if your recorded delivery item has not arrived within 7 days of placing your order or 15 days for regular first class items. Unfortunately the Royal Mail will not allow claims for items unless this amount of time has passed, so we cannot send replacements for lost items out until then. If you should receive a replacement for an item thought to be lost which later arrives in the post you will be responsible for its immediate return to us.
• Overseas customers should check with their local post office if their order is not received within two weeks. Please do not contact us for items not sent by recorded post until 3 weeks have passed since placing your order as these parcels are untracked and subject to the same time constraints as domestic parcels. Please contact us if your recorded or courier delivery item has not arrived after two weeks (please check with your local post office first as more often than not this is where the parcels are found!). If a duplicate is sent and the original order subsequently arrives you are responsible for its immediate return to us.
Payments
The following payment methods are accepted:
For UK domestic and Republic of Ireland customers, including Channel Islands & Isle of Man
• Cheques (sterling ONLY)
• Credit/Debit Cards
• PayPal
Overseas customers
• PayPal
• Visa or Mastercard
All payments are accepted in GBP only
Please contact us should you require further information.
This constitutes our main terms & conditions. Further requirements may be added from time to time and this list should not be considered exhaustive.
