Terms & Conditions
Return of Faulty Goods under Warranty
Vehicle Products Direct is committed to providing our customers with the highest quality car audio products and service. Unless stated, all products we supply are brand new and come with 12 months return to base manufacturer’s warranty. The warranty protects the original owner and is not transferable unless stated otherwise at the time of purchase. It covers all defects in materials and manufacturing, but does not cover damage caused by accident, misuse, modification or damage caused by neglect; this includes connection cables and looms.
Damage caused by failure to follow instructions contained within the product packaging is also not covered. The warranty does not cover incidental or consequential losses or the cost of return for testing or the cost of removal and reinstallation.
Prior to taking any action we would ask you to telephone our call centre on 08445767911 available Mon-Fri 09.30am to 5.00pm. We may be able to resolve the problem on the phone or give you advice on the appropriate action to take. If the problem cannot be resolved we would suggest that you return the goods to us and we will endeavour to repair the goods within 7 working days. There may be occasions due to the nature of the fault when it could be necessary to return the product to the original manufacturer, if so this may take longer dependant on the manufacturer’s turnaround time.
On receipt of the returned product we will test it to identify the fault you have notified to us. If following the testing process the product is found to be in good working order without defect we will return the product to you, the carriage cost of this return will be your responsibility.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.
Full detailed specifications are available from the manufacturer's brochures or their websites. The information contained in the material in this site is only for information purposes.
The material on this site does not constitute advice and you should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action. For item compatibility our advice is always to check directly with the manufacturer in question before going ahead and placing your order
Disclaimer
• Load rating refers to the maximum permissible load allowable on Rhino roof racks and products.
• It is very important to refer to the vehicle manufacturers operating manual for the maximum permissible load allowable on vehicle roof.
• It is recommended that all fasteners for any products are checked at regular intervals to ensure they are tight. Intervals may vary depending on road conditions, usage, loads and distance travelled.
• Mobile installation Solutions cannot be held responsible for incorrect mounting or usage of roof rack system.
• Mobile Installation Solutions cannot be held responsible for any over loading issues to a vehicle that has equipment supplied and or fitted by us.
• Mobile Installation Solutions cannot be held responsible for any consequential damage caused by any equipment supplied and or fitted by us; this includes compensation, loss of earnings, vehicle hire, contract loss plus any other non-documented consequential damage/incident.
Shortages and Damaged Items
Vehicle Products Direct does not accept any liability for shortages and damages to supplied or delivered goods unless the customer notifies Vehicle Products Direct by phone of the shortages or damages within 24 hours of supply or delivery followed by a written notification within 3 days in order to process a claim with the manufacturer or delivery company. You must retain all the original packaging for inspection by the courier or us. Help and advice will be available by phoning our call centre on 08445767911.
Vehicle Products Direct cannot be held responsible for any consequential losses, costs or damages involved with shortages and damages to items however; Vehicle Products Direct shall endeavour to resolve any problem with expediency.
The following may be helpful
Please ensure you have properly filled out and returned the faulty goods form and thus received “a returns authorisation number"
Please ensure the equipment is adequately packed and protected to prevent damage in transit.
Do not forget to include a copy of your proof of purchase and also a full description of the fault. Please supply a daytime contact telephone number and return address.
Refunds Policy
Purchases made from our store are not sold on a “Trial basis”. Customers are strongly advised to check the suitability and specification of products prior to purchasing. In the event that Vehicle Products Direct, at its discretion, may agree to accept the goods back the following conditions will apply:
The goods are to be returned unopened and in perfect resalable condition.
The goods are to be returned within 7 days of purchase. If the above points are met then a handling fee maybe deducted from the refunded amount. Alternatively the customer may choose to exchange the returned goods for credit against alternative products to the equivalent value or greater without a handling fee.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Prices & Errors and Omissions
Goods and services, together with vat, are invoiced at the price prevailing at time of order. Vehicle Products Direct reserves the right to modify the prices from time to time.
Vehicle Products Direct makes every effort to ensure that all prices and descriptions quoted in its showroom and website are correct and accurate. However, in the event that a mistake may occur due to the rapidly changing nature of the market Vehicle Products Direct will be entitled to rescind the contract, not withstanding that it has already accepted the customer’s order, and Vehicle Products Direct’s liability in that event will be limited to the return of any money the customer has paid in respect of that order.
Collection and Disclosure of Personal Information
It is our aim to respect your privacy at all times. As a result, we will not disclose any personal information to any third party company except where necessary. Cases where doing so becomes a necessity include:-
- Recording and processing of orders and payments
- Credit checking or rating
- Fraud Prevention
- Control and maintenance of after sales service and warranty, including dealing with customer complaints.
General
All the images on the website are for illustrative purpose only.
These terms and conditions do not affect your statutory rights
