RETURNS POLICY
The Consumer Protection (Distance Selling) Regulations 2000/
Returns since 31st October 2000 U.K. Consumers now have the right
to cancel there order within a ‘cooling off period’ which lasts 7 days
from taking delivery.
You have 7 days from the date of delivery and we will be happy to
either:
• Exchange
• Give credit against an item of higher value
• Refund (However we will have to subtract the cost of returning the
item to us (unless returned under your own expense) and may charge
a 20% restocking fee from the cost of the order value(The restocking
fee has to be charged on all bespoke items, e.g. Whirlpool baths)
This 7 day guarantee is in addition to any manufacturer’s guarantee
that exists on the products purchased.
This does not affect your statutory rights.
To qualify for this guarantee you must return the goods unused, in a
re-saleable condition, in original undamaged packaging and with the
original delivery note.
Please return them securely to:
GW Interiors
Unit 17, Taff Business Centre,
Treforest Industrial Estate,
CF37 5UA
We advise you to take out insurance for the returning of items, as
those not received in re-saleable condition will not be accepted, and
we will not be held responsible for.
Damaged goods must be notified to us within 2 days of delivery to
report any damages; these products are not covered by this guarantee.
TO ARRANGE RETURN OF GOODS
If you wish to return goods you will need to inform us. You can do this
by:
Telephone: 01443 842440
Fax: 01443 842449
Email: info@gwinteriors.co.uk
You will need to include the order number, your full name and your
address in all correspondence. Goods are to be sent back with all
original paperwork.
DAMAGES
For all deliveries, you agree to check the goods for damage before
signing the driver’s delivery note. If you sign for the goods, even if
you write the words “Unchecked” or similar on the delivery note, then
you are accepting that the goods arrived in good condition and later
claims for damages will not be considered.
If the driver refuses to wait while you check the goods you must refuse
to accept the delivery and email info@gwinteriors.co.uk with the details
or call as soon as possible 01443 842440.
If someone else is signing for the goods on your behalf you agree
to advise them that the goods must be checked and you accept full
responsibility for any loss or damage if they sign on your behalf and
fail to check.
If any goods arrive in a damaged condition, please consult the driver
on how to sign for the goods as damaged, and notify us within 48
hours.
DELIVERY OF GOODS
Delivery dates are approximate and no liability whatsoever is accepted
in respect of late deliveries. Do not arrange for a plumber / fitter to
install the items until after they have been delivered and checked for
damage.
If for any reason expected delivery will exceed 30 days from the
date of receipt of order the customer will be informed and given the
opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for
delivery to very remote locations (such as Scottish Islands) there may
be an additional carriage charge. If your order falls into this category
then you will be notified of the extra cost and given the option of
accepting the extra charge or cancelling your order.
The delivery will be made by a single driver, so if the items you have
ordered are heavy please ensure that an able bodied person is
available to assist the driver with the carrying. For Health and Safety
reasons the driver cannot carry heavy items on his own. Please note
that some of the couriers we use do not insure their drivers to enter
your property - this is outside of our control and GW Interiors cannot
be held responsible for inconvenience caused by the delivery process.
Without prejudice to the statutory rights afforded to consumers under
English law, GW Interiors (South Wales) Ltd. accepts no liability for
any failure to ship products where this results from its inability to do
so resulting from acts of god, civil commotion, riots, flood, drought,
fire, legislation or other factors out of it’s control, or its decision on
reasonable grounds to do for reasons of suspicion of credit card fraud
or similar, provided that it takes all reasonable steps to notify you
within fourteen (14) days of order placement that products will not be
shipped as ordered.
In such cases GW Interiors (South Wales) Ltd. will not process any
payment or will immediately refund any payment made, in full. It is your
responsibility to ensure that you order from GW Interiors (South Wales)
Ltd. with sufficient lead time to prevent any loss or disappointment
resulting from such non-shipment.
TERMS & CONDITIONS
By purchasing from GW Interiors (South Wales) Ltd., You agree to these terms of use. GW Interiors (South Wales) Ltd. reserves the right, at any
time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations or updates on subsequent
visits. Our 7 day money back guarantee should be read in conjunction with these terms. In the event that there is a conflict between the
guarantee and the terms as set out here, the guarantee shall be deemed to overrule the terms.
