WHO WE ARE:
As a registered national mobility charity, (Founded in 2012, our predecessor having started in 1998), we aim to help those most in need.
WHAT WE DO:
We provide support for all who need mobility aids. We supply new and used mobility scooters, powerchairs, walkers and similar. We use our engineering resources to maintain and as needed adapt aids to meet special needs. We supply at subsidised prices to those who can afford to pay, and free-issue to those who cannot. We collect all unwanted mobility aids free of charge, whenever possible, which we recycle, firstly for onward use, and secondly for spares.
MEMBERSHIP:
As a buyer, seller or stakeholder, you are eligible for membership of this, your charity - so please ask for our membership pack if you would like to be more involved with us. We are run by the disabled for the disabled, and our support lines will assist all who have mobility issues, anywhere in the world.
WORKING AREA:
Whilst our main workshops are based on the South Coast at Worthing in West Sussex, and we operate our own van services, usually up to 100 mile radius from BN14 8NT, and ship further afield.
DONATIONS:
We welcome donations of all mobility items which are checked and where appropriate overhauled, refurbished and serviced by our team of volunteers, overseen by factory trained engineers. These are either given to those who cannot afford them, or sold to those who can afford them, as a means of raising funds for the charity, to meet its overheads (our rent alone is £30k p.a.)
ENGINEERING:
Our engineering workshops, and specialist sub-contractors, enhance our ability to adapt aids to meet individual needs. We also have factory programming capability for many chairs and scooters.
SALES:
We offer items for sale, after examination and a workshop report completed.
We invest in the best aids, and offer them appropriately, to raise funds for the Charity. This enables us to give grant aid to those in greatest need, by supplying them with aids, often without any charge.
WARRANTIES:
All warranties are RTB (Return to Base) meaning that the buyer pays carriage. All sales have our 30 day not as described RTB warranty. Lower cost items (under £500) are sold with a not as described warranty. Higher value items can have up to 2 year warranty. All warranties specifically exclude “lifed” items such as batteries, tyres and other items which wear out in use. Carriage charges are waived where an on-site maintenance agreement is in place, or we are at fault.
SUPPORT:
We can adapt and maintain any aids sold by us with a warranty, and offer service contracts.
We hold extensive stocks of spares for all the powerchairs etc. that we guarantee, but are not responsible for delays in delivery of parts from our suppliers.
LIABILITY:
Where we are at fault, we will cover the appropriate direct costs, but cannot be held liable for remote costs over which we do not have control. We maintain professional business liability insurance, and any claims against us will be referred to our insurers for full investigation without any admission of liability.
FEEDBACK:
Any comments on our service are welcomed, and all are seen by the Trustees, (all volunteers), whose role it is to ensure that you get the best possible service and support. Please however allow for the fact that most of our work is done by volunteers who are themselves disabled, and may take time to respond, especially if the issue is complex.
We particularly ask that, as we have an absolute commitment to your satisfaction, that if you have any issues, that you tell us first - ideally by email to support@freedompowerchairs.org.uk . We will acknowledge receipt within 2 working days, and aim to give a complete response within 7 working days.
If you are happy with our service, please leave us positive feedback, and tell your friends, but if you are unhappy, please tell us first so that we can make things right for you.
