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Customer Service Training 101: Quick and Easy Techniques That G .9780814416419
£4.93
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Last one / 2 sold
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Located in: South East, United Kingdom
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Estimated between Fri, 21 Jun and Wed, 10 Jul to 43230
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eBay item number:295576941991
Item specifics
- Condition
- Title
- Customer Service Training 101: Quick and Easy Techniques That Ge
- ISBN
- 9780814416419
- Publication Year
- 2010
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service Training 101: Quick and Easy Techniques That Get Great Results
- Item Height
- 92mm
- Publisher
- HarperCollins Focus
- Item Width
- 74mm
- Subject
- Marketing
- Item Weight
- 1g
- Number of Pages
- 224 Pages
About this product
Product Information
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include How Do I Measure Up self-assessments, and Doing It Right examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814416419
eBay Product ID (ePID)
92983729
Product Key Features
Publication Name
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2010
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
92mm
Item Width
74mm
Item Weight
1g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Company registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 03800600
Seller assumes all responsibility for this listing.
eBay item number:295576941991
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South East, United Kingdom
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.99 | United States | Standard Delivery (Standard Int'l Postage) |
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Seller Feedback (2,885,412)
e***a- Feedback left by buyer.
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A great eBay seller. Item exactly as described, packed with care to protect during shipping, Good communication & great value for money. Highly recommend.
a***e (29)- Feedback left by buyer.
Past 6 months
Verified purchase
This book arrived with another one on which I've already commented, so I give the same comment here. Excellent ebayer. The product arrived on time and was in the condition described. It was also a hardback book, whereas I thought I had ordered a paperback. It was excellent value for money as a paperback and so it is many time more than that as a hardback. Thank you Baham Books, excellent service all round.
a***t (1413)- Feedback left by buyer.
Past month
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Thank you very much for your usual excellent service. Well packaged, speedy delivery, just as described, good price with excellent communication.
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