DELIVERY
Orders are dispatched Mon-Sun the same day if processed before 18:00
Orders are shipped via Evri/Royal Mail standard service. Delivery time is usually 3-5 working days. Unless a paid-for 1-2 day service is selected at the point of payment.
CANCELLATIONS
Please contact us via the eBay messaging service as soon as possible after placing your order and Customer Services will advise if cancellation is available. If we are unable to cancel your order because the Products have been dispatched, under applicable distance selling legislation or under statutory consumer protection laws of your country of residence to the extent applicable, you may have a right to cancel orders for certain items purchased from Playmobil UK within a statutory cooling-off period.
In this case, you will receive a refund of the purchase price, less delivery charges, paid for the Products ordered. Should cancellation of an order not be available, you may still able to return the Products provided they meet our requirements for return.
TERMS AND CONDITIONS OF USE
The Playmobil UK eBay shop (“eBay Shop”) is intended only for consumers wishing to order Playmobil products (“Products”) online via eBay for delivery in the United Kingdom. Playmobil is not responsible for delivery to locations outside the United Kingdom. For delivery of orders outside the United Kingdom, you are responsible for arranging for delivery to your location. The terms and conditions under which the Products are offered for sale are set out below. By submitting an order on the eBay Shop, you accept and agree to be bound by these terms and conditions. Playmobil reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on the eBay Shop. If you want to ask us anything about these Terms or have any comments or complaints about our website, please email us at ebay_uk@playmobil.de
Ownership of rights
You acknowledge and agree that the Products, including all copyrights, trademarks, and all other intellectual property, in all content supplied as part of the eBay Shop, are owned by or licensed to Playmobil UK (“Playmobil,” “we,” or “us”). Any use of the eBay Shop or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Playmobil. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on the eBay Shop for any purpose. All images remain the property of Playmobil. Under no circumstances can these images be used for any personal or commercial purposes.
Description of Products and Availability
The advertising of Playmobil branded Products on this website is an “invitation to treat” and a contract between us and you will only be created in accordance with the terms as described in Placing an Order and Acceptance of your Order. Our website contains many products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced. We will verify prices in any order acknowledgement email sent to you. All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
Placing an Order
When placing an order, you are requested to read and agree to these Terms. Any orders placed by you shall be placed in accordance with these Terms. If you are unsure about any of the content of our Terms, please contact Customer Services before you place an order.
Acceptance of Your Order
Without prejudice to our other rights and remedies, we may suspend your access to www.ebay.co.uk without liability to you, if in our reasonable opinion, such action is necessary. Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order, and correct any input errors. After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order, please contact Customer Services. The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once payment for the products you have ordered has been received via other channels (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the terms as described in Cancellations). We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse. The contract between you and us will be concluded in English. Playmobil is under no obligation to accept or fulfil an order that we believe violates the terms of any offers, or for products incorrectly priced on the website. We therefore reserve the right to cancel an order even after it has been accepted. Examples of when we may not accept your order are as follows:• If products are shown on www.ebay.co.uk but are not available or are incorrectly priced or otherwise incorrectly described; • If we are unable to obtain authorization of your payment; • If you order multiple quantities of an individual product where such products are to be shipped to any one customer or delivery address; • If shipping restrictions may apply to a product; • If the delivery address you give is the address of an entity or individual providing freight forwarding services; or • If the delivery address you have provided is not a valid shipping address. The foregoing is not exhaustive and Playmobil reserves the right to cancel an order at any time prior to dispatch.
Prices and Payment Terms
The total cost of your order will be the purchase price for the products and any additional services you order. Please note that we accept payment in the payment currency specified for the country of your selected shipping destination in our Payment section. We accept PayPal. Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing. We have taken every care in the preparation of the content of this website, to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described. All prices are displayed inclusive of UK VAT. Delivery charges can additionally apply. You confirm that the payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details, are complete, correct, and accurate. All payment account holders are subject to validation checks and authorization by the payment method provider. If the issuer of your payment method refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for any charges or other amounts which may be applied by your payment method provider as a result of our processing of your payment in accordance with your order or as a result of the seller of the products being located in the United Kingdom. If your payment method is not denominated in the currency of your purchase indicated on our website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your payment method provider charging you in a different currency other than the currency of your purchase as displayed on www.ebay.co.uk.
Cancellations
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by email as soon as possible after placing your order and Customer Services will advise if cancellation is available. If we are unable to cancel your order because the Products have been dispatched, under applicable distance selling legislation or under statutory consumer protection laws of your country of residence to the extent applicable, you may have a right to cancel orders for certain items purchased from www.ebay.co.ukwithin a statutory cooling-off period. For orders placed on www.ebay.co.uk, there is a cooling-off period of 14 days from the day after the date on which the item in question was received.
In this case, you will receive a refund of the purchase price, less delivery charges, paid for the products ordered. If you wish at any time to change or cancel your order please provide us with written notice by email to ebay_uk@playmobil.de, in each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date and the date of receipt of the item(s).
Liability
While we will use reasonable endeavors to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. The foregoing does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Cancellations), and, in respect of the products, does not exclude or limit in any way our liability for breach of the statutory rights set out under applicable consumer laws relating to good title, no encumbrance and quiet possession, correspondence with description, satisfactory quality, fitness for purpose and correspondence with sample. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any).SUBJECT TO THE PRECEDING PARAGRAPH, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLAYMOBIL DISCLAIMS AND EXCLUDES ALL OTHER TERMS, CONDITIONS AND WARRANTIES IN RELATION TO THE PRODUCTS AND SERVICES WHETHER EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE OR ARISING FROM ANY PREVIOUS COURSE OF DEALING OR USAGE OR TRADE PRACTICE. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website. We make no warranty that this website will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website. We (and any other members of our group of companies) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for:• Economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings)• Any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and• Any incidental, indirect, special, consequential or punitive loss or damage. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Password/account security
If you choose or are provided with a password and/or account details, you must treat such information as confidential. You are responsible for any activities that occur under your account. We shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.
Links to other websites
To provide increased value to users we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability or content of such external sites or resources. The inclusion of links to third party websites does not imply any endorsement of the material on them or any association with their operators. We are not responsible or liable, directly or indirectly, for the privacy practices of such third-party websites.
Privacy
By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with eBay’s Privacy Statement. Playmobil fully respects the privacy of individuals who access and use www.ebay.co.uk.
Entire Agreement
These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract. We each acknowledge that, in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty ("Representations") of any person (whether a party to that contract or not) other than as expressly set out in these Terms. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.
Severance
If any provision of these Terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Assignment, Subcontracting, etc.
We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.
Amendment
We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.
Contracts (Rights of Third Parties) Act 1999
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms such that no third party may claim any rights under these Terms.
Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on www.ebay.co.uk. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. The foregoing shall not be construed as restricting, infringing upon, or otherwise affecting in any way your statutory rights.
Notices
All notices given by you to us must be sent to Playmobil UK at ebay_uk@playmobil. We may give notice to you at the e-mail address you provided to us when placing an order, or in any of the ways specified in the above. Notice will be deemed received and properly served immediately when posted on www.ebay.co.uk, 24 hours after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Waiver
If we fail, at any time during the term of our contract with you, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with “Notices” above.
Law and jurisdiction
The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with the laws of England and Wales. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to www.ebay.co.uk.
Online dispute resolution (ODR)
The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest if there is a dispute we cannot resolve between us. For more information please contact Customer Services.
