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Indispensable: How to Become the Company That Your Customers Can't Live Without
£3.92
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Located in: South East, United Kingdom
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eBay item number:296212239437
Item specifics
- Condition
- Title
- Indispensable: How to Become the Company That Your Customers Can
- ISBN
- 9780471703082
- Publication Year
- 2005
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Indispensable: How to Become the Company That Your Customers Can't Live without
- Item Height
- 231mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 161mm
- Subject
- Marketing
- Item Weight
- 482g
- Number of Pages
- 240 Pages
About this product
Product Information
A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service mission critical, and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780471703082
eBay Product ID (ePID)
86677843
Product Key Features
Publication Name
Indispensable: How to Become the Company That Your Customers Can't Live without
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2005
Type
Textbook
Number of Pages
240 Pages
Dimensions
Item Height
231mm
Item Width
161mm
Item Weight
482g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Company registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:296212239437
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South East, United Kingdom
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| Postage and packaging | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| £8.99 | United States | Standard Delivery (Standard Int'l Postage) | Estimated between Fri, 10 May and Wed, 29 May to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
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a***e (28)- Feedback left by buyer.
Past 6 months
Verified purchase
This book arrived with another one on which I've already commented, so I give the same comment here. Excellent ebayer. The product arrived on time and was in the condition described. It was also a hardback book, whereas I thought I had ordered a paperback. It was excellent value for money as a paperback and so it is many time more than that as a hardback. Thank you Baham Books, excellent service all round.
r***r (63)- Feedback left by buyer.
Past month
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Item just as described. Quick Delivery. Well Packaged. Great Price. Brilliant Seller. Great Communication
e***l (261)- Feedback left by buyer.
Past month
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Item just as described. Quick Delivery. Well Packaged. Great Price. Brilliant Seller. Great Communication