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ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL by Stuart Rance, Simon Adams, John Sowerby, Alison Cartlidge, John Windebank, Ashley Hanna (Paperback, 2009)

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ITIL V3 Foundation Handbook (single). Book Binding:Paperback / softback. World of Books Ltd was founded in 2005, recycling books sold to us through charities either directly or indirectly. Book Condition:GOOD.

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item 1 ITIL V3 Foundation Handbook (single) by Office of Government Commerce Paperback
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Product Information

Now updated in line with the new 2009 syllabus, this reference revision guide, ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics. It provides a concise summary of ITIL V3. It follows the 2009 ITIL V3 Foundation syllabus. It contains a glossary of syllabus definitions.

Product Identifiers

Publisher
TSO
ISBN-13
9780113311972
eBay Product ID (ePID)
89649620

Product Key Features

Publication Year
2009
Subject
Computer Science, Management
Number of Pages
190 Pages
Language
English
Publication Name
Itil V3 Foundation Handbook: Pocketbook from the Official Publisher of Itil
Type
Textbook
Author
Stuart Rance, Simon Adams, John Sowerby, Alison Cartlidge, John Windebank, Ashley Hanna
Format
Paperback

Dimensions

Item Height
140 mm
Item Width
140 mm

Additional Product Features

Country/Region of Manufacture
United Kingdom
Title_Author
John Sowerby, Alison Cartlidge, Ashley Hanna, Simon Adams, Stuart Rance, John Windebank

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