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Empathy In Action By Tony Bates Hardcover Dustjacket
US $8.95
Approximately£7.01
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10 available
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Located in: Lancaster, South Carolina, United States
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Estimated between Tue, 11 Jun and Thu, 13 Jun to 43230
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eBay item number:296302248371
Item specifics
- Condition
- Brand
- Unbranded
- MPN
- Does not apply
- ISBN
- 9781646870431
- Publication Year
- 2022
- Format
- Hardcover
- Language
- English
- Book Title
- Empathy in Action : How to Deliver Great Customer Experiences at Scale
- Illustrator
- Yes
- Item Length
- 9 in
- Publisher
- Influential Marketing Group
- Genre
- Business & Economics
- Topic
- Industries / Computers & Information Technology, Customer Relations, General, Management
- Item Width
- 6 in
- Number of Pages
- 352 Pages
About this product
Product Information
While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanises customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and centre, businesses could succeed faster than ever before and not at the expense of their most important assets -- the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalised way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Product Identifiers
Publisher
Influential Marketing Group
ISBN-10
1646870433
ISBN-13
9781646870431
eBay Product ID (ePID)
12050380417
Product Key Features
Book Title
Empathy in Action : How to Deliver Great Customer Experiences at Scale
Format
Hardcover
Language
English
Topic
Industries / Computers & Information Technology, Customer Relations, General, Management
Publication Year
2022
Illustrator
Yes
Genre
Business & Economics
Number of Pages
352 Pages
Dimensions
Item Length
9 in
Item Width
6 in
Additional Product Features
Lc Classification Number
Hf5415.5
Copyright Date
2021
Target Audience
Trade
Dewey Decimal
658.812
Dewey Edition
23
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:296302248371
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Item location:
Lancaster, South Carolina, United States
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| Free postage | Free | United States | Economy Delivery (USPS Media MailTM) | Estimated between Tue, 11 Jun and Thu, 13 Jun to 43230 |
| US $5.00 (approx £3.91) | Free | United States | Expedited Delivery (USPS Priority Mail®) | Estimated between Tue, 11 Jun and Thu, 13 Jun to 43230 |
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