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Systems Thinking in the Public Sector Paperback John Seddon
£4.90
Condition:
“Ships from the UK. Former library book; may include library markings. Used book that is in excellent ”... Read moreAbout condition
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
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- Buy it nowSystems Thinking in the Public Sector Paperback John Seddon
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Located in: Dunfermline, United Kingdom
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eBay item number:297131773367
Item specifics
- Condition
- Very Good
- Seller notes
- Features
- EX-LIBRARY
- Book Title
- Systems Thinking in the Public Sector Paperback John Seddon
- ISBN
- 9780955008184
- Publication Year
- 2008
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Subject Area
- Organizational Sociology
- Publication Name
- Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
- Item Height
- 244 mm
- Publisher
- Triarchy Press
- Subject
- Management
- Item Width
- 170 mm
- Number of Pages
- 224 Pages
About this product
Product Information
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change. Andrew Grant, Chief Executive, Aylesbury Vale District Council This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost. Dr Carlton Brand, Director of Resources, Wiltshire County Council This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read. David McQuade, Deputy Chief Executive, Flagship Housing Group If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways. Mark Radford, Director of Corporate Services, Swale District Council
Product Identifiers
Publisher
Triarchy Press
ISBN-13
9780955008184
eBay Product ID (ePID)
91477300
Product Key Features
Number of Pages
224 Pages
Publication Name
Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
Language
English
Subject
Management
Publication Year
2008
Type
Textbook
Subject Area
Organizational Sociology
Format
Paperback
Dimensions
Item Height
244 mm
Item Width
170 mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller business information
VAT number: GB 938775170
CRN: 06570267
About this seller
uk_better_world_books
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- 9***h (327)- Feedback left by buyer.Past 6 monthsVerified purchaseAccurately described, fairly priced, excellent communication and timely delivery. Through no fault of the sender the book arrived in ripped packaging with damaged pages and having been run over by a pallet truck or similar machinery whilst in transit with Whistle. The sender promptly refunded the purchase price and apologised although blameless. I have no qualms buying from them in the future just in their choice of delivery firm.
- j***c (691)- Feedback left by buyer.Past monthVerified purchaseItem as described in fact better than described great quality! Great price! Speedy delivery! very well packaged Great communication! Awesome! Highly recommended!Perfect seller. Prompt dispatch, fast delivery, great price, appropriate packaging, item's exactly as described, and excellent communication. Very good condition Five stars ☆☆☆☆☆
- a***a (319)- Feedback left by buyer.Past monthVerified purchaseVery good condition book, good quality, intact and very well kept, neat as listed, as good as new and moneys worth, very well packaged and good postage, delivered in good time. Seller recommended, very good communicator.
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Most relevant reviews
- 26 Jan, 2025
Look again at management
Verified purchase: YesCondition: Pre-ownedSold by: worldofbooks08
- 31 Jul, 2019
Fantastic read
Verified purchase: YesCondition: Pre-ownedSold by: jenn-raff
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Seller Feedback (592,260)
- 9***h (327)- Feedback left by buyer.Past 6 monthsVerified purchaseAccurately described, fairly priced, excellent communication and timely delivery. Through no fault of the sender the book arrived in ripped packaging with damaged pages and having been run over by a pallet truck or similar machinery whilst in transit with Whistle. The sender promptly refunded the purchase price and apologised although blameless. I have no qualms buying from them in the future just in their choice of delivery firm.
- j***c (691)- Feedback left by buyer.Past monthVerified purchaseItem as described in fact better than described great quality! Great price! Speedy delivery! very well packaged Great communication! Awesome! Highly recommended!Perfect seller. Prompt dispatch, fast delivery, great price, appropriate packaging, item's exactly as described, and excellent communication. Very good condition Five stars ☆☆☆☆☆
- a***a (319)- Feedback left by buyer.Past monthVerified purchaseVery good condition book, good quality, intact and very well kept, neat as listed, as good as new and moneys worth, very well packaged and good postage, delivered in good time. Seller recommended, very good communicator.