By purchasing the listed item(s) the buyer accepts, and agrees to, the terms and conditions of sale specified below: statuary regulations are unaffected.
1. Item Variations: The colour & design of the listed item(s) may vary slightly due to manufacturing design changes, change of supplier, batch variations, differences in monitor displays, etc.
2. Delivery Address: We only post to registered & confirmed PayPal addresses. It is the buyers responsibility to ensure that their postal address details are correct as defined by Royal Mail on
their “Clear Addressing” web page
“http://www.royalmail.com/personal/help-and-support/How-do-I-address-my-mail-correctly”. Please ensure that your full name (first
name & last name) is shown on the first line of your address. We reserve the right to cancel transactions with
incomplete or incorrect addresses. Any claims for non-delivery
to an incomplete or incorrect address will be deemed as invalid and reported to eBay: any refunds issued and/or replacement items dispatched as a result of incomplete
or incorrect
addresses will be revoked and/or reclaimed.
3. Dispatch & Delivery: We aim to dispatch your item(s) on the same working day for all payments received by 12:00 noon and the next working day for all payments received after 12:00 noon.
Working days are Monday to Friday 09:00 to 17:00:
weekends and Bank Holidays are not working days. All products are inspected and/or tested prior to dispatch and leave
our premises in pristine condition. The customer must inspect the package at the time of delivery & inform the carrier of any
trace of damage (holes, signs of crushing, etc)
to the package & refuse the delivery if necessary & inform us of that fact within 3 working days. A new, identical product will then be sent to the customer (stock levels
permitting) at no additional
charge, alternatively (at the seller’s discretion) a full refund will be made to the customer. No exchanges can be made at a later time for goods
claiming to be damaged during carriage if not notified at the time of receipt. The customer understands
that once the purchased item(s) have been dispatched and
transferred to the delivery courier we have no direct control over the delivery and cannot be held responsible for any loss or damage to the package in transit including,
but not limited to,
delayed delivery times and/or loss of goods due to the carrier, adverse weather conditions, industrial actions, et al. Items in transit will only be
considered as lost or delayed after 15 working days have elapsed since the item was due to be
delivered: a refund or replacement can only be issued after this elapsed
time period. All delivery times stated on the listing are from eBay and are the expecetd delivery times appropriate to the delivery options available.Royal Mail expected
delivery times:
1st Class: Royal Mail aim to deliver by the next working day - including Saturdays.
2nd Class: Royal Mail aim to deliver within 2 to 3 working days - including Saturdays.
4. Returns Policy:
“Change of mind” - If you are not 100% satisfied with your item(s) you may return your purchase in the original packaging within 14 days of receipt: we will not quibble.
The returned item(s) must be unused and in an unmarked and undamaged
condition; refund excludes original postage & packing charges with return shipping costs
bourne at the buyers expense. “Defective or not as listed” - Once the returned item(s) are tested and/or assessed and confirmed as defective and/or not as
listed you can
either have a replacement or a full refund with the return shipping costs bourne at the sellers expense. All items to be returned have to be processed through the eBay
returns process without exception. eBay will provide you with a
return postage label, packing slip & unique returns ID to print and enclose in the return package.
You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:
All packaging such as boxes, bags, and tags
Accessories such as cords and remote controls
Certificates, manuals, and warranty cards
"Free gifts" or bonus items
All items included in a bundle
Extract from eBay Item condition Policy for Returns - “Make sure you follow these guidelines. If you don't, a seller isn’t required to accept your return. You may also be
subject to a range of actions, including limits of
your buying and selling privileges and suspension of your account.”
Extract from eBay Buyers who misuse returns - “If your buyer is misusing returns (eg returning a damaged item or an empty box), please report the buyer. We'll
investigate and if
we find that the buyer is breaching our Buying practices policy, we will take action. This may include cancelling cases in the Resolution Centre,
or limiting the buyer's account privileges.”
5. Positive Customer Experience: We aim to give our customers a positive & enjoyable online shopping experience. We have achieved over 6000 100% positive feedback ratings from our customers
which shows our commitment to providing a
positive shopping experience. Mistakes & problems will occurr from time to time, some of them will be our fault, some not.
It is unfair and unreasonable to just leave us negative or neutral feedback as a first reaction to any problems, frustrations or
bad experiences that you may suffer as a
result of shopping with us rather than communicating to us that there is a problem, eg defective item or delayed delivery, etc, etc. It is only fair and reasonable that you
allow us the opportunity to resolve
any problems. Therefore, you as the buyer agree that in the unlikely event of any problem with your purchase that you will follow and
abide to the terms and conditions of the eBay Money Back Guarantee process. Contact us - You can do this via
My eBay, and in most cases we will fix the problem
straightaway. You’ll need to contact us within 30 days of the actual delivery date, or the estimated delivery date if an item hasn’t arrived.
6. Liability: Delta Vee, or any of it’s asscociates, are not the manufacturers of any products listed for sale by Delta Vee, or any of it’s asscociates, on eBay (unless stated otherwise in
the relevant & appropriate listings. Delta Vee, or any of it’s
asscociates, shall not be held liable in the case of damage to person or property resulting from a product
defect, only the product manufacturer shall be held liable in such cases. Delta Vee, or any of it’s asscociates, shall not be held liable in the
case of damage to person or
property resulting from misuse or modification of any product that is outside the deemed “normal use” of said product.
By purchasing the listed item(s) the buyer accepts, and agrees to be legally & contractually bound by, the terms and conditions of sale specified above.
Do not purchase If you do not agree to be bound by the terms and conditions of sale.