Colours
The nature of colour representation on the internet means that colours cannot always be shown accurately. This is due to the way the images are prepared but also due to the colour balance of each individual computer screen / monitor on which the images are shown. Although we make every effort to ensure that the images show an accurate representation of the products colours, we cannot be held responsible should the product be bought in order to match other items in the home and upon arrival does not do so.
Images
We try to ensure that the images on the site offer a true representation of the product shown. It should however be noted that our suppliers do from time to time make minor alterations to products which, though not altering the functionality, dimensions or overall design, may affect the exact product presentation
Shipping
Orders placed with Dotty Frog Decor will, where applicable attract a delivery charge. Details of these charges are given in the Postage and Packing page of this website.
We will endeavour to dispatch all orders received before 4pm on the same day. For large / heavy items requiring other than Royal Mail, the cutoff is 12pm
For orders where express delivery is required (if available), the order must be received by 10am for the order to dispatched on the same working day. For non urgent orders we will will try to dispatch the order within one working day of receipt (excluding weekends and bank or public holidays). It should be noted that although we will endeavour to ensure dispatch of urgent orders received by 10am on the same working day, external constraints mean that it may not always be possible. In those cases, the order will be dispatched on the first working day after receipt of the order. If dispatch of an order received before 10am is not possible on the same working day, we will notify the customer and give them the option of changing back to a standard 3-5 day service. If the customer decides to revert to a 3-5 day service, the extra cost paid will be credited back to the customer. The customer will also at that time have the option of cancelling the order to obtain a full refund.
For express orders received by 10am, Monday to Wednesday, delivery will be during the day of Wednesday to Friday (excepting cases where dispatch is delayed as above). For express orders received by 10am on Thursday or Friday, delivery will be by the end of business on the following Monday or Tuesday (excepting cases where dispatch is delayed as above).
We will use a variety of shipping methods, including but not limited to “Royal Mail”, “Parcel Force”, Couriers. The delivery method will be chosen according to the requirements of a particular order.
Our standard terms for delivery within the UK are 3-5 working days from date of dispatch. At the time of checkout, you will have the option of choosing express delivery (1-2 working days from date of dispatch). There is an additional charge associated with this option. Details are given both on the Postage and Packing page of this website and at checkout.
Working days are defined as Monday to Friday inclusive, but do not include weekends, bank or public holidays.
If you have specific requirements in terms of delivery dates (such as specific delivery deadlines), please make this clear in the customer comments box at checkout. This will enable us to ensure your order is dispatched by the most appropriate means of delivery.
We will make deliveries to all countries within the Continent of Europe. This includes both EU and non EU members. As mentioned in the Prices and Taxes section, we cannot be held responsible for additional duties or taxes due on importation into non EU countries.
The charge for delivery to non EU countries is a charge in addition to the UK delivery charge. Details are given both at checkout and on the Postage and Packing page of this website. When ordering large or heavy items for delivery outside of the UK, we reserve the right to request additional payment to cover the increased shipping cost.
Failed Delivery
Incorrect or incomplete address:
Where a delivery is unable to be made due to incorrect or incomplete address details being provided by the customer, Dotty Frog Decor reserves the right to charge the full cost of the re-delivery. If at that time the customer requests cancellation of the order, we will issue a refund, less the shipping charge paid and less a 60 pence handling charge. In the case of the order having been free of P+P charge, we will issue a refund less the standard £5.00 carriage charge and less a 60 pence handling charge.
Item not collected by Customer:
Where an item is returned to us marked as "uncollected by customer" Dotty Frog Decor will either charge the full cost of re-delivery, or issue a refund less the standard £5.00 carriage charge or the actual cost of shipping plus a 60 pence handling charge (which ever is greater). This type of return can easily be avoided and the onus is on the customer to notify us in good time of non delivery (within 10 days of notification of dispatch) so that we can determine the reason for non delivery prior to the item being returned to us.
