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Customer Service For Dummies (For Dummies (Compute... by Bailey, Keith Paperback
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eBay item number:302741402327
Item specifics
- Condition
- Title
- Customer Service For Dummies®
- Book Title
- Customer Service For Dummies®
- ISBN
- 0764552090
- EAN
- 9780764552090
- Binding
- Paperback / softback
- Date of Publication
- 19990924
- Release Title
- Customer Service For Dummies®
- Artist
- Bailey, Keith
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 1999
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service for Dummies
- Item Height
- 235mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 189mm
- Subject
- Marketing
- Item Weight
- 737g
- Number of Pages
- 454 Pages
About this product
Product Information
In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive. Customer Service For Dummies, 2nd Edition, brims with hot tips, techniques, and lots of suggestions for giving your customers the kind of service that you yourself would like to receive. This down-to-earth, step-by-step guide fills you in on ways to Take stock of your customer service strengths and weaknesses Commit to continuous improvement Work your way through modern-day e-mail and Internet etiquette Foster positive face-to-face and telephone service Deal with the unhappy folks among your customers Packed with practical advice for getting through the everyday challenges at work, Customer Service For Dummies, 2nd Edition, shows you how to develop your staff so that they become service heroes to their customers. This insightful resource also gives you the goods on Keeping your sanity when angry customers confront you with clenched fists or wrinkled foreheads Saying No nicely: Focusing on what you can do for the customer Tuning into body language and vocal tone Knowing the importance of both internal and external customers Achieving gold-level service at bronze-level cost Improving market share - whether the company's big, small, or in between Becoming a better customer by expressing yourself in style Although customer service basics seem so much like common sense - smile, say please, and say thank you - these gestures alone won't begin to satisfy every situation. Once you expand your definition of service, reconsider who your customers are, and develop a customer-friendly attitude, you'll be in the right place to meet your customers' expectations - and right on time to make a pleasingly positive impression!
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780764552090
eBay Product ID (ePID)
91273228
Product Key Features
Publication Name
Customer Service for Dummies
Format
Paperback
Language
English
Subject
Marketing
Publication Year
1999
Type
Textbook
Number of Pages
454 Pages
Dimensions
Item Height
235mm
Item Width
189mm
Item Weight
737g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
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WORLD OF BOOKS LIMITED
Debbie Nicholl
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BN12 4QY
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- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
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- 06437594
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eBay item number:302741402327
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I think this item (which was one of four bought at the same time as part of a special offer) had to be re-despatched. I told them it didn't arrive with the other books so they made arrangements to get it to me ASAP. They said it would be despatched within 48 hours and it was despatched within 24. I had it on my doorstep in 3 days, in very good condition as described. Very happy with the price and the service, highly recommended seller. Very professional.
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