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Customer Service Intelligence by Wagen New 9781138433465 Fast Free Shipping..
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eBay item number:304576179361
Item specifics
- Condition
- PublishedOn
- 2017-07-11
- Title
- Customer Service Intelligence
- ISBN
- 9781138433465
- EAN
- 9781138433465
- Publication Year
- 2017
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Customer Service Intelligence
- Item Height
- 246mm
- Publisher
- Taylor & Francis LTD
- Item Width
- 189mm
- Subject
- Management
- Item Weight
- 454g
About this product
Product Information
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as:emotional intelligencebehaviour modificationrole modellingdimensions of procedure and convivialityexpectancy theorysocio-cultural concepts of (service) communitycustomer service as dynamic 'object' in activity theoryZen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.
Product Identifiers
Publisher
Taylor & Francis LTD
ISBN-13
9781138433465
eBay Product ID (ePID)
239428408
Product Key Features
Publication Name
Customer Service Intelligence
Format
Hardcover
Language
English
Subject
Management
Publication Year
2017
Type
Textbook
Dimensions
Item Height
246mm
Item Width
189mm
Item Weight
454g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
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WRAP Ltd.
Mubin Ahmed
Unit 4
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Reading
Berkshire
RG30 1DZ
United Kingdom
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eBay item number:304576179361
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This book arrived with another one on which I've already commented, so I give the same comment here. Excellent ebayer. The product arrived on time and was in the condition described. It was also a hardback book, whereas I thought I had ordered a paperback. It was excellent value for money as a paperback and so it is many time more than that as a hardback. Thank you Baham Books, excellent service all round.
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