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Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value, Frede
£3.68
Condition:
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
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- Buy it nowLoyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value, Frede
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eBay item number:305560936706
Item specifics
- Condition
- Book Title
- Loyalty Effect: The Hidden Force Behind Growth, Profits and Last
- ISBN
- 9780875844480
- Publication Year
- 1996
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Loyalty Effect: the Hidden Force Behind Growth, Profits, and Lasting Value
- Publisher
- Harvard Business Review Press
- Subject
- Economics, Management, Marketing, Business
- Number of Pages
- 333 Pages
About this product
Product Information
The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-13
9780875844480
eBay Product ID (ePID)
87204670
Product Key Features
Subject
Economics, Management, Marketing, Business
Publication Year
1996
Number of Pages
333 Pages
Publication Name
The Loyalty Effect: the Hidden Force Behind Growth, Profits, and Lasting Value
Language
English
Type
Textbook
Format
Hardcover
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Seller business information
VAT number: GB 919249889
CRN: 06280306
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- l***h (170)- Feedback left by buyer.Past 6 monthsVerified purchasePerfect seller. Prompt dispatch, fast delivery, great price, appropriate packaging, item's exactly as described, and excellent communication. Five stars ☆☆☆☆☆The Korean Skincare Bible: The Ultimate Guide to K-beauty, Yang, Lilin & Ganse, (#305940869976)
- j***6 (2823)- Feedback left by buyer.Past monthVerified purchaseExcellent transaction. Great copy of Jo in the Middle by Jean Ure exactly as described, sold for a very reasonable price, safely and securely packed, sent and received really quickly. All good! Highly recommended seller from whom I've bought before, always had great books and irreproachable service, and from whom I wouldn't hesitate to buy again.
- e***e (272)- Feedback left by buyer.Past 6 monthsVerified purchaseArrived in great condition just as described and shown in images. Packaged well to protect the item. Posted immediately so came in good time. Great price. Overall a perfect transaction. Would definitely use again, and highly recommend.