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Raving Fans: A Revolutionary Approach To Customer Service
US $4.27
Approximately£3.20
Condition:
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections.
- Buy it nowRaving Fans: A Revolutionary Approach To Customer Service
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Postage:
Free Standard Shipping.
Located in: Little Falls, New Jersey, United States
Delivery:
Estimated between Sat, 18 Oct and Sat, 25 Oct to 94104
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
Payments:
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Seller assumes all responsibility for this listing.
eBay item number:306264287777
Item specifics
- Condition
- Release Year
- 1993
- ISBN
- 9780688123161
About this product
Product Identifiers
Publisher
HarperCollins
ISBN-10
0688123163
ISBN-13
9780688123161
eBay Product ID (ePID)
598990
Product Key Features
Book Title
Raving Fans : a Revolutionary Approach to Customer Service
Number of Pages
160 Pages
Language
English
Topic
Customer Relations, Organizational Behavior, Management
Publication Year
1993
Genre
Business & Economics
Format
Hardcover
Dimensions
Item Height
0.7 in
Item Weight
9.1 Oz
Item Length
8.2 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
92-030255
Dewey Edition
21
Dewey Decimal
658.8/12
Synopsis
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results., "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
LC Classification Number
HF5415.5.B528 1993
Item description from the seller
Seller business information
Seller Feedback (220,646)
- 2***4 (168)- Feedback left by buyer.Past 6 monthsVerified purchaseGot the TV series combat, season 2 volume one from the seller and they shipped it out fast and well wrapped up for the journey. It arrived earlier than listed and in the condition they listed it as being. This is not a series easy to find out side of complete box set yet alone for the great price they sold it for. The seller showed great communication and I'd buy from them again without question. Good series and good seller.
- m***m (2361)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (#297425685971)
- g***u (172)- Feedback left by buyer.Past monthVerified purchaseI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.
Product ratings and reviews
Most relevant reviews
- 27 Nov, 2019Most favourable review
Good is not good enough. If your customers are not Raving Fans you are in trouble.
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 25 May, 2017
Best business sales read
Verified purchase: YesCondition: Pre-ownedSold by: discover-books
- 14 May, 2024
Item as promised would buy from again. Thanks
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 17 Sep, 2024
Well it is a book and I haven't had time...
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
- 18 Aug, 2020
Must read
Verified purchase: YesCondition: Pre-ownedSold by: second.sale
Seller Feedback (220,646)
- 2***4 (168)- Feedback left by buyer.Past 6 monthsVerified purchaseGot the TV series combat, season 2 volume one from the seller and they shipped it out fast and well wrapped up for the journey. It arrived earlier than listed and in the condition they listed it as being. This is not a series easy to find out side of complete box set yet alone for the great price they sold it for. The seller showed great communication and I'd buy from them again without question. Good series and good seller.
- m***m (2361)- Feedback left by buyer.Past 6 monthsVerified purchaseI’m thrilled with my recent purchase . The website was user-friendly, and the product descriptions were accurate. Customer service was prompt and helpful, answering all my questions. My order arrived quickly, well-packaged, and the product exceeded my expectations in quality. I’m impressed with the attention to detail and the overall experience. I’ll definitely shop here again and highly recommend from this seller to others. Thank you for a fantastic experience!It's Dark And Hell Is Hot (#297425685971)
- g***u (172)- Feedback left by buyer.Past monthVerified purchaseI was very surprised with the shipping. It felt like I ordered them one day and got them the next day. It came in a plain bubble wrapped Amazon package. It was exactly as described, and it was a good value for the money. I hope to do business with these folks again.