ITEM CONDITION
All our parts come from a used vehicle and are Fully Tested before removal.
All parts are removed from UK spec, right hand drive vehicles, unless otherwise stated.
Parts might have signs of normal wear like scruffs, rust marks, and scratches.
We take pictures of every single item, so you can see it's exact condition.
PARTS SHOWN IN PICTURE IS WHAT YOU WILL RECEIVE unless the description states differently.
Our parts may lie in storage for a period of time before they are purchased although these are in good working condition when removed from the vehicle, they may still need a little greasing prior to fitting, and if there are any problems with the item we will issue a no hassle refund.
Please be aware to avoid fraud all our items are security marked and photographed for evidence prior to dispatch.
We offer 30 days warranty from the day the item is received.
FITMENT AND COMPATIBILITY
It is the buyer's responsibility to determine whether the part will fit their car. You MUST KNOW YOUR PART NUMBER.
If you have any doubts - check with your local dealer or other sources to make sure that you're purchasing the right part.
Most electronic parts such as Radio, ECU's, etc may need to be CODED by Auto Electric Specialist.
We do not guarantee colour matching on any parts unless a colour code is provided.
Parts Surgery Ltd will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.
We strongly recommend that all safety critical parts are fitted only by specifically trained automotive technicians. NO liability can be accepted for malfunction, damage or injury caused by inappropriate fitting of such components.
POSTAGE/SHIPPING
We AIM to get orders dispatched within 24 hours Monday-Friday after we have confirmed the payment. All goods are shipped via Tracked Express Delivery 24/48 Service. Items ordered on weekends, bank holidays will be posted the next working day.
Redelivery charges will need to be paid by the buyer before the delivery is made.
Free Delivery UK Mainland Only, other destinations may cost more like for Highlands and Islands of Scotland, Ireland, IOM, Scottish Islands, Channel Islands, UK Islands and overseas please contact us for a quote.
Please make sure someone is available to sign for the goods as a failed delivery will either mean you will have to pick up the item yourself.
It is buyers responsibility to inspect item (it might be that item been damaged during delivery) in front of the driver before signing, because couriers waiver liability once the item has been signed for.
If the driver will not let you examine the item or remove the packaging please sign for the item as DAMAGED put this by your signature, or refuse to accept parcel.
For international shipment please contact us before purchasing. We offer both eBay global shipping program (where applicable) and international Courier options. Please check the delivery costs before buying and also please provide a valid contact telephone number and email for postage purposes. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility, please check this before buying or bidding with your local customs office.
RETURNS
We will accept returns within 30 days of item sell. Please be aware, to avoid fraud all our parts are marked and will be inspected once received. Only parts with our mark and in original the pictured condition will be refunded. We will issue a refund upon receipt and examination. Items should, wherever possible, be returned in their original (or similarly robust) packaging. If you are reporting that item is faulty, only a PROFESSIONAL explanation by the garage will be accepted (scanned or photographed diagnostic report). We are not responsible for installation errors, labour expenses and/or any other expenses that may occur. Buyer pays return postage.
ENQUIRES
If you have any questions regarding any problems or inquires, please contact us and we will be more than happy to help.
If you require any additional parts, please contact us before placing an order. We would be more than happy to check our stock for any other item you enquire. Discounts are available if you buy more than one item.
Regrettably mistakes can happen. If you have received your order and an item is missing, please first check
your dispatch note for any indication that the item is being dispatched separately. If the item is not included
on the dispatch note, it will be arriving separately. If the item is listed but not present, please email
through eBay messages quoting your order number and stating the missing item and we will investigate the
matter further.
FEEDBACK
As a seller, Positive Feedback is very important to us, as well as our customers. We are always happy to leave positive feedback and we appreciate your positive feedback for us too. We want all our customers to be happy with their orders. If we have made an error we do apologise, we are only human, let us know so we can rectify it for you. So please contact us if you may have any issues regarding your purchase before you leave us Negative or Neutral feedback. We will do everything we can to make things right for you.
