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Indispensable: How to Become the Company That Your Customers Can
£3.87
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Located in: South East, United Kingdom
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eBay item number:335248433019
Item specifics
- Condition
- Book Title
- Indispensable: How to Become the Company That Your Customers Can
- ISBN
- 9780471703082
- Publication Year
- 2005
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Indispensable: How to Become the Company That Your Customers Can't Live without
- Item Height
- 231mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 161mm
- Subject
- Marketing
- Item Weight
- 482g
- Number of Pages
- 240 Pages
About this product
Product Information
A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service mission critical, and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9780471703082
eBay Product ID (ePID)
86677843
Product Key Features
Publication Name
Indispensable: How to Become the Company That Your Customers Can't Live without
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2005
Type
Textbook
Number of Pages
240 Pages
Dimensions
Item Height
231mm
Item Width
161mm
Item Weight
482g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Wrap Ltd.
Mubin Ahmed
Unit 4, AwesomeBooks
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Company registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:335248433019
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South East, United Kingdom
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r***p (294)- Feedback left by buyer.
Past 6 months
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Excellent seller the book was exactly as it was described & the price was really good, delivered very quickly & very securely in thick heat sealed bag, communication was very good too. Don’t think I’ve used this seller before & wouldn’t hesitate to use them again & am happy to highly recommend them as a 5 star seller.
d***e (654)- Feedback left by buyer.
Past month
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This seller gave excellent communication & a full refund when the book I ordered was found to be damaged at the warehouse. They sent a very apologetic email explaining the issue & refunded me straight away. I have used this seller before & they have always been reliable & prompt with delivery. The items have also been in even better condition than described for an amazingly reasonable price. This was not their fault, so I would definitely buy from this seller again & recommend them to others.
e***l (261)- Feedback left by buyer.
Past month
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Item just as described. Quick Delivery. Well Packaged. Great Price. Brilliant Seller. Great Communication