Unfortunately these have to be quite long and detailed, but we hope they explain everything nice and clearly . . . if they do not, or if you have any comments or further queries, do let us know!
Our Guarantee to You –
All products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to you statutory rights. But, to give you even more assurance, thereafter we are delighted to provide you with the ‘YouGarden Lifetime Guarantee’ on all hardy plants which means just that!
“If at any time any hardy tree, shrub, plant or bulb you buy from YouGarden does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question – all we ask is that you pay for the Postage, Packing and Insurance for the item.”
Product Details & Substitutes -
Any information we publish electronically or via printed materials is always intended to be as accurate as possible. However, in some cases approximate dimensions or capacities may have to be given. In many cases we are selling natural, living items and therefore the exact size will understandably vary a little. On rare occasions we may have to substitute a very similar item for something you have ordered. We will always do this with care and ensure the replacement is appropriate. If you find a substitute we send you unacceptable, please let us know and we refund the value of the item in question.
Copyright
All rights, including copyright, in the content of the www.yougarden.com web pages are owned or controlled by You Garden Limited. In accessing any of the www.yougarden.com web pages, you agree that you may only download any content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of the www.yougarden.com web pages for any other purpose without the prior written permission of You Garden Limited.
How to Contact Us –
There are three main ways to contact us and we will always deal with your question or query as quickly as possible – normally always within 24 hours of receipt.
Email us at cs@yougarden.com
Telephone us on 0844 6 569 569
Write to us YouGarden, PO Box 1468, Peterborough, PE1 9XL
Whenever you contact us about your order, please confirm your name, address and order number as this will allow us to deal with your query most quickly.
Who we are –
www.yougarden.com is the trading brand of You Garden Limited, a company based in England and Wales, Company Number 7864712. Vat No. 126 5550 21.
