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The World of Customer Service by Gibson, Pattie
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Located in: Columbia, Missouri, United States
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eBay item number:335837536029
Item specifics
- Condition
- Book Title
- The World of Customer Service
- ISBN
- 9780840064240
About this product
Product Identifiers
Publisher
Cengage South-Western
ISBN-10
0840064241
ISBN-13
9780840064240
eBay Product ID (ePID)
102934280
Product Key Features
Number of Pages
224 Pages
Publication Name
World of Customer Service
Language
English
Subject
Office Automation, Customer Relations, Office Management
Publication Year
2011
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
10.4 in
Item Weight
17.6 Oz
Item Length
0.4 in
Item Width
8.3 in
Additional Product Features
Edition Number
3
Intended Audience
College Audience
LCCN
2011-926550
TitleLeading
The
Reviews
Part I: THE CUSTOMER SERVICE ENVIRONMENT.1. What is Customer Service?2. The Global Customer.3. Exceptional Customer Service.4. Customer Service Strategy.Part II: ESSENTIAL CUSTOMER SERVICE SKILLS.5. Critical Workplace Skills.6. Problem Solving.7. Extreme Customers and Customer Retention.8. Managing Customer Service.Part III: COMMUNICATION SKILLS.9. Communication Essentials.10. Customer-Focused Listening.11. Nonverbal Communication, Dress, and Manner.12. Phone and Digital Communication.
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
658.812
Edition Description
Revised edition
Table Of Content
Part I: THE CUSTOMER SERVICE ENVIRONMENT.1. What is Customer Service?2. The Global Customer.3. Exceptional Customer Service.4. Customer Service Strategy.Part II: ESSENTIAL CUSTOMER SERVICE SKILLS.5. Critical Workplace Skills.6. Problem Solving.7. Extreme Customers and Customer Retention.8. Managing Customer Service.Part III: COMMUNICATION SKILLS.9. Communication Essentials.10. Customer-Focused Listening.11. Nonverbal Communication, Dress, and Manner.12. Phone and Digital Communication.
Synopsis
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
LC Classification Number
HF5415.5
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- l***l (54)- Feedback left by buyer.Past 6 monthsVerified purchasePurchased and quickly cancelled order. The seller monitors messages and cancelled the order before it shipped with a full refund. Honest seller, good prices, and excellent customer service. I would reconsider purchasing from this seller. A++The Arras Witch Treatises: Johannes Tinctor's Invectives contre la secte de vau (#235954445229)
- b***r (56)- Feedback left by buyer.Past 6 monthsVerified purchaseUnfortunately the book I received was in bad shape and was a different edition than was shown in the listing, however, my experience with the seller was excellent! I reached out requesting a refund and very quickly received a very professional and friendly reply and an immediate refund. Based on this experience I would recommend buying from this seller!Fahrenheit 451 by Ray Bradbury (#335858773063)
- d***e (137)- Feedback left by buyer.Past 6 monthsVerified purchaseThe item received did not match description BUT the seller was VERY quick to respond and resolve the issue without any hassle at all. Would buy from this seller again.A Young People's History of the United States (For Young People Series) by Zinn (#335885620880)
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- 21 Nov, 2018
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Verified purchase: YesCondition: NewSold by: bscrap95
Seller Feedback (39,777)
- l***l (54)- Feedback left by buyer.Past 6 monthsVerified purchasePurchased and quickly cancelled order. The seller monitors messages and cancelled the order before it shipped with a full refund. Honest seller, good prices, and excellent customer service. I would reconsider purchasing from this seller. A++The Arras Witch Treatises: Johannes Tinctor's Invectives contre la secte de vau (#235954445229)
- b***r (56)- Feedback left by buyer.Past 6 monthsVerified purchaseUnfortunately the book I received was in bad shape and was a different edition than was shown in the listing, however, my experience with the seller was excellent! I reached out requesting a refund and very quickly received a very professional and friendly reply and an immediate refund. Based on this experience I would recommend buying from this seller!Fahrenheit 451 by Ray Bradbury (#335858773063)
- d***e (137)- Feedback left by buyer.Past 6 monthsVerified purchaseThe item received did not match description BUT the seller was VERY quick to respond and resolve the issue without any hassle at all. Would buy from this seller again.A Young People's History of the United States (For Young People Series) by Zinn (#335885620880)