1. General Terms
1.1. Business Identity: The reseller operates under the registered name The Resell Rack Ltd, based in the UK. Contact information, including email and address, can be found on our eBay store page.
1.2. Scope of Business: Items listed are resold in compliance with eBay policies and UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1.3. Acceptance of Terms: By purchasing from our eBay store, you agree to these Terms and Conditions.
2. Product Information
2.1. Accuracy: We strive to provide accurate product descriptions and images. However, slight variations may occur due to manufacturer updates or display settings.
2.2. Condition of Goods:
New Items: Sealed and unused, directly from the supplier or manufacturer.
Used or Refurbished Items: Tested for functionality and condition, with any flaws clearly stated in the listing.
2.3. Inventory Availability: Stock levels are updated regularly. In the rare event of an inventory error, we will notify you promptly and issue a full refund if the item cannot be supplied.
3. Pricing and Payments
3.1. Pricing: All prices are listed in GBP (£) and include VAT (if applicable). Prices are subject to change without prior notice, except for orders already placed.
3.2. Payment Methods: We accept payments through eBay s Managed Payments system, including credit/debit cards, PayPal, and other accepted methods.
3.3. Payment Security: Transactions are handled securely via eBay s payment processing system.
4. Shipping and Delivery
4.1. Dispatch Time: Orders are typically dispatched within [1-2] working days after payment confirmation.
4.2. Delivery Options: Shipping methods and estimated delivery times are detailed in each listing.
4.3. Non-Delivery: If an item is not received within the estimated timeframe, please contact us via eBay messages.
4.4. International Shipping: Available for select items. Buyers are responsible for customs fees, duties, and taxes where applicable.
5. Returns and Refunds
5.1. Standard Return Policy: Buyers have 30 days from the delivery date to initiate a return.
5.2. Return Eligibility:
The item must be unused and in its original packaging.
Returns must be initiated through eBay s return system.
5.3. Faulty or Damaged Items: Items that arrive faulty or damaged are eligible for a full refund or replacement. Contact us with evidence of the issue (e.g., photos) before returning.
5.4. Refund Processing: Refunds are issued within 5 working days of receiving the returned item.
6. Warranty and Support
6.1. Manufacturer s Warranty: Items sold with a manufacturer s warranty are subject to the terms of the warranty.
6.2. No Implied Warranty: Unless explicitly stated, items are sold without additional warranties or guarantees.
7. Buyer Responsibilities
7.1. Account Accuracy: Buyers must ensure their eBay account details, including address and contact information, are accurate.
7.2. Customs and Import Duties: International buyers are responsible for any additional fees associated with their country s import policies.
7.3. Proper Use: Buyers are responsible for using purchased items in accordance with their intended purpose.
8. Limitation of Liability
8.1. Our liability is limited to the purchase price of the item. We are not responsible for indirect or consequential losses, including but not limited to loss of profits or data.
8.2. We are not liable for delays caused by courier services, strikes, or other unforeseen events outside our control.
9. Complaints and Disputes
9.1. Contact Us First: If you have an issue, please contact us via eBay messages before leaving negative feedback. We aim to resolve all disputes amicably.
9.2. Mediation: If a resolution cannot be reached, disputes may be escalated through eBay’s Resolution Centre.
10. Amendments
10.1. We reserve the right to amend these Terms and Conditions at any time. Updates will be effective immediately for all new transactions.
11. Legal Compliance
This agreement is governed by UK law. Any disputes will be handled under the jurisdiction of the courts of England and Wales.
