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Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)
US $9.83
Approximately£7.26
Condition:
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
- Buy it nowLessons in Service from Charlie Trotter (Lessons from Charlie Trotter)
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Postage:
Free Economy Shipping.
Located in: Skokie, Illinois, United States
Delivery:
Estimated between Tue, 19 Aug and Sat, 23 Aug
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
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eBay item number:336112988897
Item specifics
- Condition
- Release Year
- 2001
- ISBN
- 9781580083157
About this product
Product Identifiers
Publisher
Potter/Ten SPEED/Harmony/Rodale
ISBN-10
1580083153
ISBN-13
9781580083157
eBay Product ID (ePID)
1963027
Product Key Features
Book Title
Lessons in Service from Charlie Trotter
Number of Pages
240 Pages
Language
English
Publication Year
2001
Topic
Individual Chefs & Restaurants, Customer Relations, Industrial Management, Industries / Hospitality, Travel & Tourism, Small Business
Genre
Cooking, Business & Economics
Book Series
Lessons from Charlie Trotter Ser.
Format
Hardcover
Dimensions
Item Height
0.9 in
Item Weight
16.7 Oz
Item Length
9.1 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2001-004439
Reviews
"No restaurant in America comes closer to delivering a flawless total dining experience." --Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: 'Have we improved today?'" --Charlie Trotter, "No restaurant in America comes closer to delivering a flawless total dining experience." -Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: ls"Have we improved today?'" -Charlie Trotter, "No restaurant in America comes closer to delivering a flawless total dining experience." -Wine Spectator"Every day at the restaurant is a journey. We consider the day a success if we can answer yes to a simple question: 'Have we improved today?'" -Charlie Trotter
Dewey Edition
21
Dewey Decimal
647.95/068
Synopsis
Named America's Best Restaurant by Wine Spectator, Charlie Trotter's is built on four fundamental pillars -- food, wine, ambience, and service -- which combine to create a truly transcendent dining experience. Before opening his eponymous Chicago restaurant, Chef Trotter formed what would become the foundation of his business by dining in the finest restaurants in the world, tasting expertly prepared dishes, sampling carefully chosen wines, and watching the subtle yet purposeful dance between chefs, servers, and guests. He quickly discovered that even the most exquisite food can't make up for lackluster service., In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service-a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence-Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. . Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000. . Charlie Trotter's books have sold over 300,000 copies., In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and service--a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence--Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. - Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000. - Charlie Trotter's books have sold over 300,000 copies.
LC Classification Number
TX911.3.M27L417 2001
Item description from the seller
Seller business information
Seller Feedback (30,038)
- 2***2 (30)- Feedback left by buyer.Past 6 monthsVerified purchaseSeller was great. Had a slight problem with some damage that wasn't in the description that had slipped through their inspections but it was quickly resolved. Even despite the small issue I would definitely recommend. Shipping was timely and item was well packaged.
- a***a (5)- Feedback left by buyer.Past 6 monthsVerified purchaseFantastic seller! Item arrived quickly and was exactly as described—well-packaged, in perfect condition, and even better than I expected. Excellent communication throughout the process. A smooth, professional transaction from start to finish. Thank you!
- b***s (23)- Feedback left by buyer.Past monthVerified purchaseItem as described and even better, fantastic seller very communicative and responsive, packed with care and shipped very fast. Thank you!
Product ratings and reviews
Most relevant reviews
- 11 May, 2017
Passionate and informative read!
Verified purchase: YesCondition: Pre-ownedSold by: itsnatural
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Seller Feedback (30,038)
- 2***2 (30)- Feedback left by buyer.Past 6 monthsVerified purchaseSeller was great. Had a slight problem with some damage that wasn't in the description that had slipped through their inspections but it was quickly resolved. Even despite the small issue I would definitely recommend. Shipping was timely and item was well packaged.
- a***a (5)- Feedback left by buyer.Past 6 monthsVerified purchaseFantastic seller! Item arrived quickly and was exactly as described—well-packaged, in perfect condition, and even better than I expected. Excellent communication throughout the process. A smooth, professional transaction from start to finish. Thank you!
- b***s (23)- Feedback left by buyer.Past monthVerified purchaseItem as described and even better, fantastic seller very communicative and responsive, packed with care and shipped very fast. Thank you!