1.0 – Information will provide to you when placing an order
We will provide the following information before an order is placed:
Information about DK ARMAMENTS
Our address and contact details
A description of the goods.
Delivery information including costs and estimated delivery times
Details of who pays for the cost of returning items
The total price of the goods including any relevant taxes
All Payment options we accept
As detailed in our terms & Conditions we will provide the right to cancel and when this right does not apply
1.1 – Right to cancel
All items purchased online carry the right to cancel up to 14 days after the order is delivered.
Within this 14day period, all orders purchased online may be canceled and returned to us should you wish to cancel, you do not need to provide a reason for cancellation within this time period.
Please see our contact us page to arrange a return. Please note you must return all items within 14days of the arranged return.
Any order cancellations of orders in this manner will be subject to inspection to ensure the returned goods are not damaged or any items or parts missing. A refund will be issued once the unwanted items have been returned and have cleared the inspection process.
1.2- When there is no right to cancel
The right to cancel an order will not be permitted in circumstances where:
Items or products have been customised or custom made to order including customised products, packaging, and does not exclude any items altered from their original state at the request of the purchaser.
Any goods that have been mixed inseparably with other items after delivery from their original state.
Any product that has been modified altered or tampered with resulting in any alteration from its original form after receipt, either by the purchaser or a 3rd party.
Where items have been used more than would be needed to inspect the items.
Where any personalised or custom services have been completed in full prior to the return such modifications and custom packaging and or products etc.
Where any personalised or custom services have been completed in full prior to dispatch such as aesthetic modifications, custom paintwork of products, etc including Two-Toned items which alter the product from its original form.
1.3 – Cost of returning items and refunds
It is the responsibility of the customer to return items to us for any unwanted items. Any costs associated when returning items to us including postage for any unwanted items are the responsibility of the customer.
All our products are checked before they are dispatched as part of our quality control. However, if an item(s) are faulty upon receipt or is not as described you may return the item to us free of charge. Please note we will provide you with details for a return order that must be paid by the customer. Once goods have been received by us and checked we will issue a refund for the postage.
If any item we receive as a return is found to be faulty due to user error or misuse we will not provide a refund for the postage or the order whatsoever. Please note where goods are deemed to have been damaged due to misuse or user error the goods will be returned to you with no refund and you may be asked to pay for postage costs to return your item.
1.4 – Delivery Arrangements
The delivery cost of an order will be shown in the basket once you are ready to checkout. Once an order has been placed you will receive confirmation of the order and an approximate delivery time will be presented to you once the order has been placed with our courier.
Please note that with any order we can only provide an approximate delivery date based on the information provided to us by our chosen courier service we cannot guarantee the specific date the delivery and when it will be made this is decided by and will be confirmed by the courier service.
Our Delivery service is provided via a courier service. It is important that you ensure there will be someone available on the day of delivery at the delivery location to accept and sign for the order. Please Note no refund of any delivery cost will be made due to failed deliveries where there has been no one available to accept the parcel. Please see section 1.3 Failed deliveries
Our deliveries are made via a courier service and DK ARMAMENTS reserves the right to use any courier service of our choice for each delivery.
1.5– Further delivery information
DK ARMAMENTS will attempt to dispatch all packages within 24 hours, although during busy periods dispatch times may take slightly longer. For special order products, customised orders or orders with special Requirements including Defence Checks may take longer to dispatch.
Two-Tone Products will incur additional time to the processing and delivery time. We aim to complete all two-toned painted items within 2-3 days from point of order. Please note that this is in addition to the estimated time of delivery. An order will be dispatched immediately once the two-tone service is completed and dispatched using the delivery method selected at the checkout being standard or express delivery services.
Please note that the Courier standard delivery days are Monday to Friday approximately between the hours of 7am and 6pm, except for bank holidays.
DK ARMAMENTS does not directly control the Couriers and cannot organise a specific day of delivery or a delivery time for any individual orders. However, we will provide delivery information to our customers as we receive this. You may be presented with a tracking email once the courier has collected your order. Other delivery information may be sent to you regarding your order.
If 7 days has passed since we confirmed your order dispatch and you have still not received your item then please contact us. Please see our contact us page for details
Please note that any deliveries may be delayed due to extreme weather conditions including other events. Deliveries may also be delayed due to road closures and traffic diversions; any delay is at the discretion of our Couriers. Once any package has been dispatched we no longer have control of the package, however, we can contact the Courier on your behalf should intervention be required.
1.6 Delivery information and stock
DK ARMAMENTS takes every effort to ensure that our stock levels are updated and kept up to date. We aim to ensure that our stock levels are as accurate as possible and aim to fulfill every order in full and on time. However, in some cases, our stock may be sold in person and therefore may take some time to update our online services and stock levels. On the rare occasion that an item is out of stock when ordered and therefore will be missing from an order, we will contact you prior to shipping.
In the event that we do not have an item in stock then we will call and email you letting you know that the item is out of stock. We will send any ordered stock to you as soon as stock becomes available should you be happy to wait for delivery. If you want to cancel any items that are out of stock on your order we will happily provide a refund. In the event that we cannot contact you, we will refund the order or typically refund the missing items and dispatch the remaining in-stock items to you. DK ARMAMENTS may hold an order while we await contact with you.
1.7 – Acceptance of goods
Upon signing for any delivery you are accepting the order is correct and in good condition. At DK ARMAMENTS we do allow our customers up to 48hours to contact us if there are any issues with their order. This includes issues such as incorrect items delivered or informing us of any items that may have been missing from your order.
Please note we once delivery is dispatched we no longer have control of the item. We do not compensate in any way for time spent waiting for deliveries even if they do not arrive on time or on the day of delivery. If we are aware of any delays or any information given to us by the courier we will contact you immediately to inform you of changes.
Please note that any deliveries may be delayed due to extreme weather conditions including other events. Deliveries may also be delayed due to road closures and traffic diversions; any delay is at the discretion of our Couriers. Once any package has been dispatched we no longer have control of the package, however, we can contact the Courier on your behalf should intervention be required.
1.8 – Failed deliveries
As part of our courier service, all packages and parcels will have a limit on delivery attempts. Our courier service will attempt to deliver your package up to a maximum of 3 times before an order is returned to us. Please note this includes the initial delivery attempt.
In the rare occasion that an item is undeliverable due to non-acceptance of the delivery due to someone not being available to accept the delivery, We will not refund any delivery charges for any order that has been dispatched and order not accepted upon delivery.
For any order(s) to be dispatched again or redelivered, you will need to pay for the delivery again in order for the package is resent. If for any reason an order is to be canceled after delivery attempts have been made the cost of any postage that has been incurred in our original delivery attempt will be deducted from the order total and any costs incurred will be deducted prior to refund.
Failed deliveries due to someone repeatedly not being available or the wrong address details being provided might incur a courier fee to return your parcel to us. In any instance where the order is returned you will need to pay for the delivery charges before any other delivery is dispatched.
1.9 – Saturday Service
Some of our couriers offer delivery on Saturdays between the hours of 8am till 6pm to UK Mainland Customers, however, this may require an additional payment. If any additional charges are to be incurred we will contact you immediately.
Unfortunately, we cannot offer the Saturday service option to Northern Ireland and Scottish Highlands deliveries.
2.0 – Imports and Exports
DK ARMAMENTS will only deliver to addresses within the United Kingdom and UK Mainland territories.
DK ARMAMENTS accepts no liability for any losses incurred as a result of any order placed where duties taxes or other costs are incurred. Please note it is the responsibility of the purchaser to ensure the legality of any importation into any country. We do not provide any information or advice with regards to the import or export of goods whatsoever. It is the responsibility of the purchaser to ensure they are legitimately advised and all information, risks, and costs are taken into consideration before any order is placed or goods are shipped.
DK ARMAMENTS will not accept or hold any responsibility whatsoever for any goods ordered which are seized by Customs Officials of any country, UK or other including any Airport Authorities in the UK or any other Country.
If any goods are seized and or destroyed including any damage incurred through inspection by customs officials or Airport authorities, through inspection or confiscation in any instance, we accept no responsibility whatsoever and will offer no form of a refund, replacement, or any type of credit.
If we spot a problem with your order, which requires confirmation, we will always hold the order and contact you immediately.
3 – Frequently Asked Questions FAQ’S
3.1 – How can I contact you?
If you want to contact us or have any questions please visit our Contact Us Page.
3.2 – Where do you deliver? Are deliveries available to Northern Ireland / Scottish Highlands / The Channel Islands?
Our couriers do deliver to Northern Ireland, the Scottish highlands. Please contact us for shipping detail confirmation. Our couriers cannot offer Next Day service to those locations and may incur or require additional postage costs.
We will contact you using the email or telephone details provided if any additional charges are to be added to your order. We will contact you before any order is prepared and confirm with you first to ensure you are happy to proceed with your order. Please note any additional costs that are chargeable must be paid before we dispatch any order.
In the event that you do not wish to proceed with your order due to increased delivery charges or costs, we will refund your order.
Our courier service delivers to all UK mainland addresses. However, we do not deliver to the Channel Islands and Overseas Territories.
3.3 – How do I track the status of my parcel?
You will receive a delivery confirmation Email from our Service once the parcel has been collected/dispatched from us.
If you are concerned about the status of your parcel, or your delivery is taking longer to arrive than you expected, please do not hesitate to contact us via the Contact Us Page.
3.4 – What is your Postage Pricing?
We categories our delivery costs by weight. All our postage prices are inclusive of packaging costs that may sometimes increase the overall delivery price in comparison to competitors. Please note delivery charges may differ including price increases depending on the delivery address. If there are any additional postage costs when we arrange your order we will contact you immediately to confirm this and to confirm if you are happy to proceed with your order.
Please see our postage weight categories and price list for further details.
4 – Returns Procedure
4.1 – Preparing items for return
If you experience any issues with your order or want to return items please contact us first. When contacting us please ensure you have your order details ready, as these may be required for customer identification purposes and also enable us to identify your order easily.
We may require the following details for order confirmation and identification purposes:
Full Name
Delivery address as per order
Order number and date
Payment method used
Type of order i.e. collection or delivery
Please note it is the responsibility of the customer to ensure that all items and orders that are returned to us are well packaged to ensure that all items are secure and cannot be damaged in the return process.
Any items that are returned to us in non-satisfactory and secure packaging which may result in damage, loss of items, or may cause further damage to the items returned to us may inhibit your ability to gain a full refund. We may also not offer a refund at all in such cases. Furthermore, we may not offer a full refund for any items that are not returned in a secure condition.
This includes if any items are not returned to us due to misplacement or loss during the shipping process as a result of the poor return packaging. In such scenarios where any damage is caused as a result of poor packaging and return condition resulting in damage to any items, we will not provide a return or may offer a reduced refund amount.
When returning any items to us it is the responsibility of the customer to ensure that any goods that are returned to us, unless previously agreed with us, are returned complete and must include all original parts, original packaging, instructions, and any included components such as screws, bolts tools or any other included items.
Any items that are to be returned to us should be sent to:
Butterworths Accountants & Tax Advisers
DK ARMAMENTS
UNIT 7 MERCURY PARK
STEPHENSON WAY
THETFORD
NORFOLK
IP24 3RE
4.2 – Returning unwanted items and canceled orders
To return any unwanted items you must notify us within 14 days of receiving your order. Any items that are to be returned to us must be returned within 14 days of the initial return notification.
4.3 Costs of Returns
It is the responsibility of the customer to arrange and pay for the cost of any return items. It is the choice of the customer to arrange the return and therefore the choice and preferred method of return is to the discretion of the customer. However, is the responsibility of the customer to ensure that all goods are returned in a satisfactory manner using an appropriate service. DK ARMAMENTS recommends that all returns are sent tracked, insured, and signed to guarantee a secure and safe return to us.
DK ARMAMENTS cannot cover any damage or loss in transit and can only take responsibility for the items once they have been received.
4.4 Orders sent in error and wrong items received:
For any instances where any incorrect items have been sent including any incorrect order that has been delivered please contact us. In the event that any incorrect items have which have been found to be sent in error DK ARMAMENTS customer service will contact you to arrange for either a replacement item to be sent to you or for a refund to be arranged. We may ask that any incorrect items be returned to us. We will provide a limited prepaid return label up to £10.00 and may provide further return instructions as necessary. In some cases other return arrangements may be required please see section 1.3 – faulty on receipt returns and items received not as described.
For any unwanted items, our customer service team will arrange for any due refunds to be issued including any returns postage arrangement made. Refunds will be issued upon receipt of the items and once all items have been inspected. We will issue a refund within 14 days of receipt of the returned items.
Any faulty items that are to be returned to us will be inspected and a refund issued once the returned goods have cleared our inspection process. We may contact you to confirm the receipt of goods and to confirm that items have passed the refund inspection followed by details of the refund confirmation.
Please note that during busy periods the refund and inspection process may take longer. DK ARMAMENTS takes every effort to ensure this process is completed as quickly as possible in some cases this process may take longer. We will however look to complete this process in a maximum time of 30 days unless otherwise agreed beforehand with you.
4.5 Exclusions to our returns policy
Please note DK ARMAMENTS is unable to accept returns or cancellations for any items that have been customised, personalised, Two-Toned, or made to order. This does not affect your ability to return these items if they are faulty or not as described however it is the responsibility of the customer to ensure that items are returned in a satisfactory and secure manner. Please see our returns section for further details.
4.6 – faulty on receipt returns and items received not as described
Please contact DK ARMAMENTS first to arrange returns for any items or orders that are to be returned due to items being faulty or items are not as described. DK ARMAMENTS will provide limited postage and returns specified within eBay terms of service. We will not reimburse the cost of returns.
DK ARMAMANETS Reserves the right to opt to arrange a courier collection where appropriate for larger orders.
Where any postage costs are to be reimbursed we require the postage and return receipt to be kept and sent to us as proof of postage. This will be required before any refund and postage cost reimbursement is issued.
The methods described regarding standard limited postage returns and larger order returns will need prior approval and must be arranged in an appropriate and recorded manner and will both be agreed upon between DK ARMAMENTS and the customer in advance. Please note we will not cover the cost of any ‘premium’ service you may choose to use, such as a timed or ‘AM’ service.
Please note that for any return of goods arranged by DK ARMAMENTS and returns using our courier service it will be required that someone must be available at the collection premises on the day of the arranged collection. Our couriers offer a Monday to Friday service and such arrangement will be made in these days of operation. Any arrangements will be communicated with the appropriate person(s) before any collection booking is made and are agreed.
For failed collections, DK ARMAMENTS will not offer a refund for collection costs or any related cost incurred to the customer as a of someone not being available to make the collection. In such cases, it will be the responsibility of the customer to make their own arrangements to return the goods at their cost and discretion. Please note such return arrangements must be made by the customer and must be returned completed in a timely basis within 14 days of the initial notification to return. Please note returns must be sent inappropriate and secure packaging and are subject to inspection as stated in our returns policy.
DK ARMAMENTS does not exclude customers from making any arrangements of their preferred choice to return orders or items to us. However, DK ARMAMENTS may not cover any cost of return including any other related costs incurred when making such arrangements.
4.7 – Once the items are received by us
All items and orders returned to DK ARMAMENTS will be inspected upon arrival and any damage to the packaging will be noted with our courier and any relevant information and damage report recorded against the order upon receipt when any items are returned and items or orders received.
All return orders will be initially inspected by our returns department and items checked to ensure that all relevant items accessories and parts have been received. We may contact you with an update if necessary.
5 – Refunds
5.1 – Process
Any refund that is due to be issued will only be issued to the method of payment that was originally used to make the purchase. DK ARMAMENTS will not issue any refund to any other method other than what was originally used or to any different person.
Once a refund has been agreed and finalised refunds will be instructed straight away and are usually processed and completed within 7 days. Please note in some cases refunds may take longer to process and therefore this time may be extended. In such cases any refund will be completed within 14 days or less.
5.2 – When a refund would not be offered
DK ARMAMENTS may not offer a refund in certain circumstances this includes
Where damaged items are listed as damaged prior to purchase
If any item has been damaged due to misuse, self-repair, and or has been damaged due to tampering with by the customer or by any third party.
Any items that have been altered or modified from their original state after receipt, either by you or any 3rd party.
We will not provide a refund for any items that are returned to us by anyone else other than the original customer.
Where an item has been used more than what would be reasonable to inspect items prior to purchase as would be expected when purchasing an item in a store prior to purchase. In such cases, a reduced refund may be offered. Please note the customer is responsible for any postage and return costs incurred for the item return.
6 – Website and Terms of Use
DK ARMAMENTS takes every effort to ensure that our website, information, stock levels, and prices are monitored and maintained to ensure we present our customers with the most accurate and as up-to-date information as possible. DK ARMAMENTS reserves the right to alter any information presented on our website at any time.
DK ARMAMENTS does not give permission for any of our information or material on our website to be copied or used in any case unless we explicitly give permission to use it or information including any intellectual property. Any infringement of DK ARMAMENTS Intellectual Property will be pursued to the full extent of the law.
7 – Client and customer information and confidentiality
DK ARMAMENTS adheres to strict confidentiality for all our customers including our Commercial clients that actively engage with DK ARMAMENTS.
For applicable Customers and commercial customers, it is the responsibility of management or senior members of staff to inform us of all permissible persons that have active permissions and duties to order and discuss account details were required. We will not discuss any information, including order details with any individual related or non-related to the customer unless they are authorised to do so.
Persons who are required to be active authorised members and have access to account and order information will need to be confirmed and listed at point of engagement when placing any order including repeat order transactions. We will refuse to discuss any details whatsoever with anyone for security and confidentiality purposes.
DK ARMAMENTS will not accept any liability due to misuse of information by anyone external to DK ARMAMENTS. We will not accept liability where any order has been placed, altered, or canceled due to changes in management or as a result of disputes including malicious activity as a result.
DK ARMAMENTS takes account information and security very seriously, however it is the responsibil of our customers to inform us of any changes where responsibility for account information and its management has changed. We accept no responsibil or liability where any issues arise due to data or any information has not been kept up to date.
DK ARMAMENTS reserves the right to hold, stop or suspend services including cancelation of any order(s) where we believe the activity is suspicious and or is being misused in any way. In the event that an issue of misuse or suspicious activity is detected we will make contact to discuss. This section is not limited and therefore as a result section 16.3 still applies to any orders made or placed or have been dispatched or any work has begun.
8 – Product Specific Terms
8.1 Opened packages or mixed goods
DK ARMAMENTS will not issue a refund for any items that have been opened or are found to have been mixed with other products and are inseparable from their original form therefore we cannot issue a refund due to issues of contamination. If upon receipt of your goods you are not happy with the items you have received please contact us for further information or see our returns policy for further details.
8.2 – User Error
If any products or items have been damaged and as a result any damage is found to have becaused by user error or problems deemed to have occurred due to user error or misuse DK ARMAMENTS will not accept a return or issue a refund.
8.3 – Weapon accessories and product modification
DK ARMAMENTS understands that some customers may modify their airsoft equipment, however, we may not be able to cover a return or refund if permanent alteration or modification has been made to any product we sell, or if the goods have been taken apart outside of expected and correct usage.
8.4 – Accidental Damage by Dropping, Miss-use, Debris, etc.
Although airsoft accessories are typically built and designed to last they are not indestructible and therefore dropping, hitting, throwing, and dipping in mud, water etc. including any other form of misuse can cause permanent damage. We cannot accept returns of weapon accessories that have been mistreated, abused, or with parts missing and broken, etc.
8.5 – Removal of Screws, Nuts, and other Parts using the Improper Tools
We cannot accept the return of items that have been taken apart using the wrong tools or have had screws, nuts, or bolts damaged due to mistreatment. Please ensure that you do not use ball-headed Allen keys on any airsoft equipment, as this can lead to threading and serious damage.
Please note this includes all screws and nuts, including quick-change release parts. Where specific items are provided with tools please use the tools that are provided by the manufacturer.
9- About
Here at DK ARMAMENTS, we aim to be transparent about our Pricing, However, if you find a product cheaper elsewhere we will be more than happy to do our best and match its price.
We can price match the price of any product as long as:
The Company is a UK Trading Company.
The Company is VAT Registered.
The Product is in Stock.
The Price match is done on the same day of the Purchase.
The product is being sold at its regular selling price and is not on sale, on a special offer, or on any special promotion.
10 – Price matches and organising a Price Match
There are several ways to organise a price match. You can organise a Price Match via Email, or over the phone. We will only offer a price match on items of the same or similar product description, size, quantity, quality, and type at our discretion.
We will try to match or beat any prices for products or items of the same or similar description, size, quantity, quality and type. However in some circumstances we may not be able to offer a price match or beat the price.
DK ARMAMENTS reserves the right to decline any price match where we are unable to match or beat the price of any item where a price match is requested. We may also decline a price match wher we believe the price presented is not genuine or provided by an authentic organisation, company or supplier. We reserve the right to decline any price match request for items supplied by external organisations, companies or suppliers outside of the United Kingdom. We reserve the right to decline any price match request for items priced in any other currency other than great British Pounds (GBP).
All our policies fall in line with eBay seller policies and customer use and terms of service if you have any questions please visit eBay terms and conditions for more information.
