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Delight Your Customers - Paperback NEW Steve Curtin 2013-07-01
£15.05
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5 available
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Located in: PR9 8QH Southport UK, United Kingdom
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eBay item number:354277613995
Item specifics
- Condition
- Weight
- 361grams
- Subjects
- Business ; Economics
- Book Title
- Delight Your Customers
- Publication Date
- 01/07/2013
- ISBN
- 9780814432808
- Publication Year
- 2013
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Item Height
- 229mm
- Publisher
- HarperCollins Focus
- Item Width
- 152mm
- Subject
- Management, Marketing
- Item Weight
- 317g
- Number of Pages
- 208 Pages
About this product
Product Information
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814432808
eBay Product ID (ePID)
152591786
Product Key Features
Publication Name
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
2013
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
317g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Charlies Chapters Ltd
Charles Sword
81 Balmoral Drive
SOUTHPORT
Merseyside
PR9 8QH
United Kingdom
krddf
Value added tax number:
- GB 920245361
Company registration number:
- 06386895
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 06386895
Seller assumes all responsibility for this listing.
eBay item number:354277613995
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Item location:
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Seller Feedback (350,385)
f***p (150)- Feedback left by buyer.
Past 6 months
Verified purchase
The book arrived well packed get & I pristine condition at a good price. I would have liked it by 1st class post & I contacted this Seller via EBAY 'CONTACT' but got NO RESPONSE via either my email account or on ebay and certainly not in my Spam folder...SO what can you say I was inconvenienced a bit but got a positive outcome? I think they're reliable for transactions but something is remiss with electronic communication via EBAY or perhaps not tech savvy or disinterested or unwell etc..
e***g (3088)- Feedback left by buyer.
Past 6 months
Verified purchase
As usual with this seller, the book was exactly as described and very well packed. However, delivery times can vary significantly. This was one of 4 books ordered at the same time. Two arrived in about a week, but this one took almost 3 weeks. A reliable seller who answers questions promptly, but could improve on dispatch times.
a***3 (5)- Feedback left by buyer.
Past month
Verified purchase
If you're happy to buy it now, receive it sometime in the future, this is the seller for you. Strangely nebulous and self destructive despatch times for a modern business, but, I've got my book, it was reasonably priced, packed okay and as described so a perfectly decent transaction. Happy enough customer, all fine.
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