Ledlenser Warranty
• The Ledlenser warranty will become effective from the date of confirmed purchase.
• Proof of delivery/purchase will be required to claim against the Ledlenser warranty. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
• The repair or replacement of your Ledlenser light under guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory rights as a customer.
What is covered:
• The repair or replacement of your Ledlenser lighting instrument (at Ledlenser's discretion) if your light is found to be defective due to faulty materials, workmanship or function within 2-years (standard warranty) / 7-years (if serial number registered online) of purchase. Note : not all Ledlenser products carry an extendable warranty - please check before purchase. Such products will still carry a standard 2-year warranty.
• If a particular lighting instrument is no longer available or out of manufacture, Ledlenser will replace with an equivalent lighting instrument at their discretion.
• Ledlenser lighting instruments bought in UK from eBay.co.uk
What is not covered:
Ledlenser does not guarantee the repair or replacement of a product as a result of:
• Normal wear and tear
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the lighting instrument which is not in accordance with Ledlenser’s User Guide.
• Use of the lighting instrument for anything other than what a reasonable personal may deem normal use.
• Repairs or alterations carried out by parties other than Ledlenser UK (Ledco Ltd).
SHIPPING
• Orders received by 1pm Monday to Friday will be processed and dispatched the same day
• Orders received on Saturday, Sunday or Bank Holidays will not be processed for delivery until the next working day.
• Scottish Highlands and Islands Deliveries to these and other remote areas may take up to 2-3 days longer to arrive.
RETURNS
Cancelling an order
We are unable to stop orders once they have been placed. Once you are in receipt of the item, please contact us via the contact seller button regarding returning the item and for a refund to be processed, as long as they are unopened and in their original packaging and unused. It is the buyers responsibility to choose the method of return and pay for its costs. We would recommend a signed for tracked service to minimise any disputes.
Returning an order for change of mind
You will need to contact us via the contact seller button to arrange a return. We accept returns up to 30 days after purchase as long as they are unopened and in their original packaging and unused. It is the buyers responsibility to choose the method of return and pay for its costs. We would recommend a signed for tracked service to minimise any disputes.
Faulty item received
If you have received a faulty item, please contact us via the contact seller button so we can resolve the issue for you.
Wrong item received
In the event where you have received the wrong item or an unsuitable substitute, please contact us via the contact seller button and one of our team will be in touch to resolve the issue for you.
Exchanging an item
We cannot exchange your item, but if you decide to return your item(s) you can order your desired item as a new order.
Getting a refund
Once we have received your item, please allow up to 5 working days for the refund to be processed.
