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Service Design and Delivery - 9781441983206

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Last updated on 24 May, 2025 00:51:53 BSTView all revisionsView all revisions

Item specifics

Condition
New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the ...
Book Title
Service Design and Delivery
ISBN
9781441983206
Subject Area
Data Analysis
Publication Name
Service Design and Delivery
Publisher
Springer-Verlag New York Inc.
Subject
Technology, Computer Science, Management, Business
Publication Year
2011
Series
Service Science: Research and Innovations in the Service Economy
Type
Textbook
Format
Hardcover
Language
English
Item Height
235 mm
Author
Mairi Macintyre, Glenn Parry, Jannis Angelis
Item Weight
450 g
Item Width
155 mm
Number of Pages
170 Pages

About this product

Product Information

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Product Identifiers

Publisher
Springer-Verlag New York Inc.
ISBN-13
9781441983206
eBay Product ID (ePID)
200626288

Product Key Features

Number of Pages
170 Pages
Publication Name
Service Design and Delivery
Language
English
Subject
Technology, Computer Science, Management, Business
Publication Year
2011
Type
Textbook
Subject Area
Data Analysis
Author
Mairi Macintyre, Glenn Parry, Jannis Angelis
Series
Service Science: Research and Innovations in the Service Economy
Format
Hardcover

Dimensions

Item Height
235 mm
Item Weight
450 g
Item Width
155 mm

Additional Product Features

Editor
Glenn Parry, Jannis Angelis, Mairi Macintyre
Country/Region of Manufacture
United States

Item description from the seller

Seller business information

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BOOKS etc.

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