About this product

Product Identifiers

PublisherWrite Way Publishing Company LLC

ISBN-101946425818

ISBN-139781946425812

eBay Product ID (ePID)26050398589

Product Key Features

Book TitleCustomer Communication Formula : How to Communicate with Your Customers and Boost Your Customer Service Brand

Number of Pages172 Pages

LanguageEnglish

Publication Year2020

TopicTraining, Business Communication / General, Customer Relations, Interpersonal Relations

GenreBusiness & Economics, Psychology

AuthorCharlotte Purvis

FormatHardcover

Dimensions

Item Height0.4 in

Item Weight14.1 Oz

Item Length9 in

Item Width6 in

Additional Product Features

Intended AudienceTrade

TitleLeadingThe

SynopsisDiscover the formula for your best-in-class customer service center.Forbes estimates that businesses lose $75 billion a year due to poor customer service. How much is your business contributing to that amount?How you communicate with customers is a key component of your customer service and their overall customer experience. Author and customer communication expert Charlotte Purvis has spent over 20 years helping clients improve their customer communication across channels. Now she is sharing her formula for success in this easy-to-follow, conversational guidebook.Charlotte Purvis will show you how to create great customer experiences, improve your internal and external communication, and boost your customer service brand. You will discover how to:-- Stay one step ahead anticipating and delighting customers-- Provide EXTREME customer service during a crisis-- Speak the language of customer service and manage challenging situations-- Analyze your company's customer service practices with 12 questions-- Customize your company's approach to customer service-- Assure the quality of your Quality Assurance - with advice from the Manager of Customer Care for Porsche Cars North AmericaPacked with examples of customer conversations, scripts, and training tips, this helpful book will quickly have you exceeding your customer service goals. Whether you're a Customer Service professional or a manager - or looking for a step up in your career - you'll find The Customer Communication Formula to be a trusted guide to creating your own best-in-class customer experience.In a world that is becoming increasingly more competitive, where anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. With the guidance in this book, you will have the formula to succeed., In Charlotte Purvis' The Customer Service Formula, learn the formula she developed in response to a client request used in customer service environments with hundreds of Customer Service Professionals and millions of customers., A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together., A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends." That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula. Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center , instead of someone sitting at home chatting on the phone with their family and friends. That conversation with the client was over 20 years ago, and since then Charlotte Purvis has coached and trained hundreds of Customer Service Professionals using her 3-F Customer Service Formula. As a result, literally millions of customers have benefited from the service they've received based on this formula. "Customer Service Professionals" include advisors, agents, consultants, assistants, specialists, representatives, coordinators, sales enrollment specialists, and basically anyone who communicates with customers. In a world that is becoming increasingly more competitive, when anyone can start a business with a website and a product idea, and when more customers are buying online than ever before, outstanding customer service will set you apart from your competition. There is no question that investing in improving your customer service will pay dividends in the long term. This book is for Customer Service Professionals, Corporate Leaders, Small Business Owners, Faith Community Leaders, Managers, Supervisors, Trainers, Coaches, Subject Matter Experts, Government Agencies, Non-profit Organizations, and anyone interested in customer communication and customer service success. This book is really two books in one. Part 1 is for Customer Service Professionals (CSPs) and part 2 is for Customer Service Leaders. Lots of CSPs move on to roles of additional leadership and this book prepares them for that next level. If you're ready to start looking at the world through the eyes of your customers and take your business to the next level by delivering the best-in-class customer service, then click the BUY NOW button and let's take this journey together.