Terms and Conditions for MedCare Health Clinic & Pharmacy
1. Introduction
Welcome to MedCare Health Clinic & Pharmacy. These terms and conditions govern your use of our eBay store and the purchase of products from us. By using this store and purchasing products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase. If you have any questions, feel free to contact us at [Your Contact Information].
2. Product Information
All products sold on our eBay store are sourced from reputable suppliers and are guaranteed to be genuine. We ensure that all products are stored and handled according to the manufacturer s recommendations to maintain their quality and efficacy.
Product Usage: Our products, particularly medicinal ones, are intended for use as directed by a healthcare professional. We strongly recommend consulting with a healthcare provider before using any medication, especially if you have existing medical conditions or are taking other medications.
3. Ordering and Payment
To place an order, simply select the products you wish to purchase and proceed to checkout. Please ensure that the information you provide is accurate to avoid delays in processing your order.
Payment Methods: We accept various forms of payment, including PayPal, credit cards, and debit cards. Payment must be made in full at the time of order.
Age Restrictions: By placing an order for medicinal products, you confirm that you are at least 18 years old. We reserve the right to cancel any orders if we suspect that this requirement has not been met.
4. Shipping and Delivery
We offer a range of shipping options to accommodate your needs. Delivery times and costs will vary depending on the selected shipping method and destination.
Processing Time: Orders are typically processed within [X] business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
Shipping Policy: We ship products via [Shipping Providers] to ensure safe and timely delivery. You will receive a tracking number once your order has been dispatched.
International Shipping: We offer international shipping to select countries. However, it is the customer s responsibility to ensure that the products ordered are legal for importation into their country. We are not responsible for any customs duties or taxes that may be incurred.
Delivery Issues: If your package is lost, delayed, or arrives damaged, please contact us immediately at [Your Contact Information]. We will work with you to resolve the issue as quickly as possible.
5. Returns and Refunds
Due to the nature of our products, particularly medicinal items, we are unable to accept returns or offer refunds. This policy is in place to ensure the safety and integrity of all products we sell. Once an order has been dispatched, it is considered final.
Exceptions: In the event that you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will assess the issue and, if deemed appropriate, provide a replacement or a refund for the specific item. This is the only circumstance under which a refund or replacement may be offered.
Refund Process: Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
6. Prescriptions and Consultations
Certain products in our store may require a valid prescription from a licensed healthcare provider. If a prescription is required, you will be prompted to provide this information during the checkout process.
Consultations: For prescription-only medicines (POM), you may be required to complete an online consultation or questionnaire to ensure the product is suitable for you. This process is in place to ensure patient safety and compliance with regulatory requirements.
7. Privacy and Data Protection
We are committed to protecting your privacy and personal information. When you place an order, we collect and use your personal data to process your order, deliver products, and provide customer support.
Data Collection: The personal information we collect includes your name, address, contact details, and payment information. This information is used solely for the purposes of processing your order and will not be shared with third parties, except as required for order fulfillment (e.g., with shipping providers).
Data Security: We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Sharing: We may share your information with trusted third-party service providers to facilitate order processing and delivery. These providers are required to maintain the confidentiality and security of your information.
8. Legal Compliance
Our pharmacy operates in compliance with all relevant regulations governing the sale of medicines online, including those set forth by the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA).
Customer Responsibility: It is your responsibility to ensure that you are legally permitted to purchase and use the products you order. We are not responsible for any legal issues that arise as a result of the purchase or use of our products.
9. Limitation of Liability
Medical Advice Disclaimer: The information provided on our eBay store is for informational purposes only and is not a substitute for professional medical advice. Always consult a healthcare professional before using any medicinal products.
Liability Limitations: We are not liable for any damages, including direct, indirect, incidental, or consequential damages, that may result from the use or misuse of our products. Our liability is limited to the purchase price of the product in question.
10. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of our store and services constitutes acceptance of any changes to the terms and conditions.
11. Contact Information
If you have any questions or concerns about these terms and conditions or your order, please contact us at:
Disclaimers and Responsibility
1. Medical Advice Disclaimer
The information provided on this eBay store, including product descriptions and any health-related information, is for informational purposes only. It is not intended to substitute for the advice of a healthcare professional. We strongly recommend consulting with a healthcare professional before starting any new medication or supplement. The use of our products should be guided by a healthcare professional, and any decision to purchase and use our products is at the buyer s discretion.
2. Patient Responsibility
By purchasing products from our store, you confirm that you have consulted with a healthcare professional and that the products are appropriate for your use. It is the buyer s responsibility to read and follow the instructions provided with the product, including dosage, administration, and storage guidelines. We are not responsible for any adverse outcomes resulting from the misuse of our products.
3. Duty of Care and Limitation of Liability
While we ensure that all products are genuine, sourced from reputable suppliers, and stored in accordance with regulatory standards, our duty of care is limited to the accurate dispensing and shipping of the products as described on our store. The use of any medicinal product should be under the guidance and supervision of a healthcare professional. We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of the products purchased from our store. Our liability is limited to the purchase price of the product in question.
4. Regulatory Compliance and Shipping
We operate in compliance with all relevant UK regulations regarding the sale of medicines online, including those set by the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA). We only ship to customers within the United Kingdom.
