Last Updated: 29/05/2025
Welcome to www.activesoles.co.uk, the official website of Active Soles LWE UK LTD (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of goods from us. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.
1. Company Information
Active Soles LWE UK LTD
Registered in England & Wales
Company Number: 16057663
Registered Office: Champion Business Park Big Padlock Self Storage CH49 0AB UK
2. Products
We sell physical goods, specifically sneakers/trainers/shoes (“Products”). All Products are subject to availability. We reserve the right to change or discontinue Products at any time without notice.
3. Ordering & Payment
All prices on our website are listed in GBP (£) and include VAT (where applicable).
Payments are processed securely through our chosen payment providers.
Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance; we reserve the right to refuse or cancel any order.
4. Shipping & Delivery
We ship within the UK & Many other countries.
Shipping times and costs will be displayed at checkout.
We are not responsible for delays caused by courier services or events outside our control.
5. Returns & Refunds
You have the right to return items within 14 days of receipt, in accordance with UK consumer law.
Return Conditions:
1. Eligibility for Returns
• Items must be returned within 14 Days of the purchase date.
• To be eligible for a return, items must be unused, in their original packaging/box, and with all original tags attached.
• Proof of purchase (receipt or order confirmation) is required to process all returns.
2. Non-Returnable Items
• The following items cannot be returned:
• Final sale items
• Gift cards
• Personalised or custom-made products
3. Return Process
• Online returns:
1. Visit our website and navigate to the Returns page.
2. Complete/Request the return form with your order details.
3. Pack the item securely and attach the prepaid return label (if applicable).
4. Ship the item back using the specified carrier
4. Refunds and Processing Time
• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 3-7 business days. Refunds will be credited back to the original payment method or issued as store credit based on your preference.
• Shipping fees are non-refundable, except in cases where we made an error with your order or the product was damaged upon arrival.
5. Exchanges
• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@activesoles.co.uk within 14 days of receiving your item.
• For other exchanges, please initiate a return for a refund and place a new order.
6. Store Credit and Gift Returns
• For returns without proof of purchase, we may offer a store credit at the current sale price.
• If the item was marked as a gift when purchased, the return can be processed as store credit.
7. Return Policy for Damaged or Defective Products
• If your item arrives damaged or defective, please contact us immediately at support@activesoles.co.uk with photos of the damage. We will work with you to resolve the issue by either issuing a refund, replacing the item, or offering store credit.
8. Questions or Assistance
• For any questions or assistance with your return, reach out to our customer service team at support@activesoles.co.uk
To initiate a return, contact us at:
📧 Support@activesoles.co.uk
6. Use of the Website
You must be at least 13 years old to place an order.
You agree not to misuse the website (e.g., hacking, spamming, or uploading harmful content).
We may suspend or terminate your access if you violate these Terms.
7. Intellectual Property
All content on the site (e.g., images, text, branding) is owned by or licensed to Active Soles LWE UK LTD and is protected by UK intellectual property laws. You may not reproduce or use our content without written permission.
8. Privacy & Cookies
We collect personal information (such as email addresses) for communication and marketing purposes.
We use cookies to improve user experience and track website performance.
9. Social Media
We may share customer content (e.g., photos of your sneakers) posted on Instagram or tagged with our handle or hashtag. By tagging us, you grant permission to use that content for promotional purposes on our website and social platforms.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages related to your use of our website or Products. Our total liability to you for any claim shall not exceed the amount paid by you for the Product in question.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us at:
📧 support@activesoles.co.uk
