Terms and Conditions
Any Goods you purchase from this listing are purchased from the seller whose Goods we are storing. We use all reasonable endeavours to verify the accuracy of descriptions of Goods provided to us by the seller but may not have inspected the Goods prior to dispatch to you.
We do not accept liability for the condition or fitness for purpose of the Goods. We exclude liability for all warranties and conditions, express or implied, by statute or otherwise to the fullest extent permitted by law. We do not accept liability for economic or consequential loss of any kind, including loss of profit whether arising from negligence or otherwise.
Items sold by XS Items Ltd come with a Return To Base (RTB) Warranty covering manufacturing defects only.
Unless otherwise stated New and New Other and Refurbished items come with a 12 month warranty.
Within 30 days of the original payment date we will refund the purchase price or offer a replacement, if available. After 30 days we will offer a repair. If a repair is uneconomic a replacement will be offered, if available. Should neither of these options be available at time of return we will offer a refund. Please note after 6 months the return postage cost/liability will lie with the buyer and a reasonable reduction will be made to cover the use of the item. If a return is arranged by the seller and found to be no fault found and the buyer requests a refund, a deduction for the cost of the return will be made.
Ex-display, Used or items sold For Parts come with a 30 day warranty that the item is as described. Please note that some used Sage Coffee Machines will come with a 6 month warranty, but this will be specified in the listing.
Any warranty provided does not cover items that are returned and found to be not faulty, nor does it cover: (a) consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) damage caused by accident, abuse, misuse, fire, liquid or other external cause; (d) damage caused by service (including upgrades and expansions) performed by anyone without the written permission of XS Items; (e) a Product that has been modified to alter functionality or capability without the written permission of XS Items;
If any of the above is discovered when the item is returned, then the warranty claim will be void and the item will be returned to you. Additionally, please note that some of our refurbished units may have some non-original parts and we will not accept returns for this reason.
Serial/IMEI numbers of any item returned to us will be checked against the original item sent to you. If the serial/IMEI numbers do not correspond the warranty claim will be void and the item will be returned to you.
Please note if an item is sold as brand new and sealed, but returned unsealed for a refund, then a 10% deduction will be made on the refund in line with eBay's return policy.
Any warranty provided is non-transferable and does not apply to businesses.
We reserve our right to all copyright in images and text depicted in this listing. Our liability to any purchaser or any third party claiming through any purchase is limited to the sale price of the Goods purchased or, if less, £100.
Customs duties are for the purchaser's account.
Payment Details
We take PayPal and cash and require payment within 4 days of the auction ending. We do not accept postal orders or cheques.
Shipping
Our shipping charges include; the cost of shipment; the cost of packing materials; wages for our packing staff, insurance and the current rate of VAT. For the avoidance of doubt - VAT is INCLUDED in the quoted shipping amount.
We offer combined shipping for any items purchased and paid for simultaneously within a 6 day window of the first purchase. This is created automatically using the eBay shipping calculator. For further details please contact us directly via eBay Messages.
For most items under one kilo we ship via Royal Mail. Otherwise we use either 24 or 48 hour couriers. Items shipped on pallets will take between 48 and 72 hours of the item being shipped, and you will be contacted to arrange a suitable day. Please ensure you provide an available contact number on payment.
Courier UK shipping costs quoted are to the UK mainland only. A courier surcharge of £5/box will apply for Northern Ireland, Isle of Man, Isle of Wight, Northern Scotland, Scottish Highlands and Islands. Royal Mail charges are for across the UK. For shipping costs to any other location, please contact us before bidding for a specific quote.
If you require a change of address and are paying via PayPal, please add the address to your PayPal account and select the address from there before making payment. Please note we cannot change delivery addresses after payment is made.
Click & Collect
Unfortunately due to recent developments with COVID-19 we are only allowing Collections on selected items. If an item has a shipping option then it will shipped via the method and will not be open for collections. This is a decision that we've not taken lightly but in order to help prevent the spread of the virus COVID-19 and protect the communities in which we live and work, it needed to happen. If you're lucky enough to purchase one of our Collection only items, our Customer Service team will be in contact to book a collection slot. However, please note that we require collection of the item within 5 working days of the winning bid, otherwise storage fees will apply at £10 per day.
We realise that shopping may not be your top priority in these unfamiliar times but if you did still want to shop with us, we are still offering our normal delivery service through Royal Mail and Couriers.
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