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Creating Value in Financial Services: Strategies, Operations and Technologies
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Item specifics
- Condition
- Book Title
- Creating Value in Financial Services: Strategies, Operations and
- Publication Date
- 1999-12-31
- Pages
- 484
- ISBN
- 9780792385721
About this product
Product Identifiers
Publisher
Springer
ISBN-10
0792385721
ISBN-13
9780792385721
eBay Product ID (ePID)
1634239
Product Key Features
Number of Pages
Xxi, 484 Pages
Language
English
Publication Name
Creating Value in Financial Services : Strategies, Operations and Technologies
Publication Year
1999
Subject
Finance / General, Operations Research, Industries / Financial Services, Production & Operations Management
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Weight
69.5 Oz
Item Length
9.3 in
Item Width
6.1 in
Additional Product Features
Intended Audience
Scholarly & Professional
LCCN
99-047411
Number of Volumes
1 vol.
Illustrated
Yes
Table Of Content
1.Creating Value in Financial Services.- Section I: Customer Value Focused Strategies.- 2. The Changing Global Environment of Financial Services.- 3. Universal Banking: Does it Work?.- 4. Universal Banking: A Shareholder Value Perspective.- 5. Redefining Customer Relationships in the Age of the Ascendant Customer.- 6. Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services.- 7. Challenges of Product Delivery in Emerging Markets.- 8. Modeling Services of Financial Institutions in Emerging Markets.- Section II Customer Value Focused Services.- 9. Creating Value: Evolution and Management of Financial Derivatives.- 10. Electronic Commerce and Financial Services:Going for Broke?.- 11. The Internet Channel Revolution: The Case of Charles Schwab.- 12. Lessons from Developing the Yield Book.- Section III: Customer Value Focused Systems.- 13. Impending Revolution in Corporate Information Technology Departments.- 14. Financial Service Networks:Access, Cost Structure and Competition.- 15. The Potential for Virtual Work to Enhance Value in Financial Services Firms.- 16. Designing Electronic Market Institutions for Bond Trading.- 17. Staffing Challenges in Financial Services.- 18. Call Centers in Financial Services: Strategies, Technologies and Operations.- 19. PruServ(tm): A Call Center Support System.- Section IV: Customer Value Focused Measures of Success.- 20. Process Improvement in Financial Services:A Focused Approach.- 21. How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector.- 22. Value Creation and Process Management: Evidence from Retail Banking.- 23. Bank Productivity: Promises Unrealized.- 24. Productivity in Service Industries: Implications of the Boskin Commission Report.
Synopsis
Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, 'Creating Value in Financial Services', held in March 1997, and the second, 'Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment., Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, Creating Value in Financial Services', held in March 1997, and the second, Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
LC Classification Number
HG1-9999
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Seller Feedback (504,469)
- a***e- Feedback left by buyer.Past monthVerified purchaseProfessional Seller; Wide Inventory Selection; Competitive Prices; Great Communication; FAST Ship; Item Safely & Well-Packaged; Item Accurately Described in Listing; Item of High Quality and in Mint Condition; Appearance of Item is Great! Highly Recommended; Hope to Do Business with Again! Thank You Very Much!
- m***u (855)- Feedback left by buyer.Past 6 monthsVerified purchaseAbsolutely delightful seller! As pictured and described, fast shipping, and great communication! Excellent packaging and a phenomenal value! This seller is an extremely valuable asset to the eBay community! A++++! ✨🥇✨
- a***a (346)- Feedback left by buyer.Past 6 monthsVerified purchaseThis hardback book is of the highest quality, has a fine appearance , arrived in perfect condition, and is an excellent value. On what I was not asked about this time, communicating with the seller would have required using email outside of the eBay system, because they do not accept eBay messages, the book was well packed in a purpose-designed cardboard box, the shipping was faster than I expected for the bound media rate, and the book was exactly as described and pictured.Tameshigiri - The History and Development of Japanese Sword Testing by Sesko (#282906424466)