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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Compa
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eBay item number:364635637478
Item specifics
- Condition
- ISBN-13
- 9781422173350
- Book Title
- The Ultimate Question 2.0 (Revised and Expanded Edition)
- ISBN
- 9781422173350
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
- Item Height
- 234mm
- Publisher
- Harvard Business Review Press
- Item Width
- 155mm
- Subject
- Management
- Item Weight
- 524g
- Number of Pages
- 304 Pages
About this product
Product Information
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: 'Would you recommend us to a friend?' By asking customers this question, you generate a vital metric: your Net Promoter Score. In the five years since the book was published, Net Promoter has transformed companies large and small, across industries and sectors. Far more than a metric, it constitutes a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results.
Product Identifiers
Publisher
Harvard Business Review Press
ISBN-13
9781422173350
eBay Product ID (ePID)
110593325
Product Key Features
Publication Name
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Format
Hardcover
Language
English
Subject
Management
Publication Year
2011
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
234mm
Item Width
155mm
Item Weight
524g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
ABC Books Ltd
Unit 2D
Gatwick Gate Industrial Estate
Crawley, Lowfield Heath
London
RH11 0TG
United Kingdom
Value added tax number:
- GB 324767388
Company registration number:
- 05034144
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CRN Number:
- 05034144
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eBay item number:364635637478
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Excellent service. Book arrived well before estimated arrival date. In excellent condition, new as stated, and at a very good price. Tracking information was accurate and very helpful. First class experience. Many thanks.
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