At Chordplay Guitars, we take great effort to ensure every guitar is described accurately and we take detailed photos to help you get an accurate understanding of the guitar’s condition.
All items included within the sale (e.g. cases, certificates, paperwork, trem arms, candy etc) will be detailed in the description or photos if they are included within the sale.
This return policy is for guitars purchased ONLINE only. We do not accept returns for guitars that have been viewed and inspected in person.
We are able to accept a return if the guitar is damaged in transit and we are notified within 48hrs of delivery only. In these instances, the guitar should be returned asap via a tracked service (fully protected using the same packaging it was received in). The buyer will be refunded (minus any import/tax duties incurred if an international sale).
A shipped guitar can be also be returned if the guitar is received back with us within 14 days of original purchase date and in identical condition. The buyer is responsible for all postage costs (both directions) and any other associated costs (e.g. import duty tax etc).
It is the buyers responsibility to return guitars in identical condition as sold, and we have the right to refuse a return, or charge compensation if:
- The guitar has been subject to any form of wear and tear in your possession or when return shipping. This includes chips, dings, scratches, adding stickers or writing on the item etc.
- The item has been modified in any way, this includes pickup changes, replacement parts, removal of any plastic wrap/stickers, soldering and de-soldering of any electrical components.
- The item is missing any components, accessories or packing that were included when the item was received. This includes, cases, tags, case candy, working parts such as tremolo arms or case keys, tools, certificates and any factory sealed bags etc.
- The item is returned without us being notified of your intention to return it.
If a guitar was purchased outright, a returned guitar will be refunded via its original payment method. If a guitar was not purchased outright, but instead was a trade-in , then a returned guitar can be exchanged for another guitar in stock.
Please note that Paypal no longer refund the transaction fees associated with the sale or return of any product. If purchasing via Paypal please be aware that the 3% Paypal fee will be deducted from any refund that is issued (for any reason) - we therefore recommend credit card payments where possible.
Please also note that trades/part-ex transactions are final, and we are not in any circumstances able to return a guitar that has been traded in or sold to us.
