Select Technology Sales and Distribution (Uk) Limited t/a Select – On-line Terms & Conditions of Sale (2022) - Uk Consumer
These Terms and Conditions must be read in conjunction with the Company’s Standard Terms & Conditions of sale, which take precedence over terms herein, and these on-line terms & conditions contain contractual terms that are defined therein.
1. The purpose of these terms & conditions:
These are the explanatory terms and conditions on which we supply Products or Services to you, on-line.
Please read these terms carefully before you submit your on-line / web order to us. These terms explain to you about who we are, how we will provide products to you on-line, how you and we may change or end the supply contract, what to do if there is a problem and other important information.
If you wish to contact us, please click here https://uk.selectonline.com
If we have to contact you, we will do so by telephone or by writing to you at the e-mail address or postal address you provided to us in your order.
2. Our contract with you:
Our acceptance of your order will take place when we email you to accept it, at which point a contract to supply will come into existence between you (the Customer) and us (the Company).
If we are unable to accept your order, we will inform you of this in writing, cancel your order and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Where your order contains multiple goods and one or more become unavailable for any if the above reasons, we will contact you separately by email to ask how you would like to proceed with your order.
On acceptance of the order, we will assign a sales order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3. Territory:
Our website is solely for the promotion of products for sale and delivery within the United Kingdom and Northern Ireland in GBP.
4. Our Products
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your product may vary slightly from those images. The packaging of your Products may also vary from that shown in images on our website.
5. Your rights to make changes
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
After dispatch of the Products, you may not make any changes to your order.
6. Our rights to make changes
We may change the Product to reflect changes in relevant laws and regulatory requirements; and / or implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
7. Supplying the Products to you
7.1 The costs of delivery will be as displayed to you on our website.
7.2 During the order process we will let you know when we will provide the products to you. If the products are goods, we will deliver them to you as soon as reasonably possible.
7.3 If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you have asked to collect the products via our Click and Collect option in one of our stores, you can collect them from the store of your choice upon confirmation of delivery at any time during the working hours as stated on your nearest store details page https://uk.selectonline.com Please note for our Click and Collect service you will need to bring photographic identification with you when collecting your order.
7.5 For delivery, you will have to supply your name, address, postcode, e-mail address and a mobile number for the delivery agent to contact you, and by placing the order and supplying these details you are consenting for us to share that personal data with our delivery and supply partners.
7.6 If no one is available at your address to take delivery, our courier will inform you of how to re-arrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 below will apply.
7.7 You may have legal rights if we deliver any Products late to an agreed timeline. If we miss the delivery date for your Products, then you may treat the contract as at an end only if we have refused to deliver the Products, or if delivery by the delivery date was essential (taking into account all the relevant circumstances which you explicitly share with us in writing); or if you told us before we accepted your order, and we agreed with you in writing, that delivery within the delivery deadline was essential.
7.8 If you do not wish to treat the contract as at an end, or do not have the right to do so under clause 7.7, you can give us a new agreed planned date for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new delivery date.
7.9 If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the Products or reject Products that have not been delivered after the essential delivery date. If you wish, you can reject or cancel the order for some of those goods (i.e. not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products. If the Products have been delivered to you, you must either return them in person to where you collected them, arrange for transport or post back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Products will be your responsibility from the time we deliver them to the address you gave us or you or a courier organised by you collect it from us. You own a Product once we have received payment in full.
7.10 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
7.6 If no one is available at your address to take delivery, our courier will inform you of how to re-arrange delivery or collect the products from a local depot. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 below will apply.
7.7 You may have legal rights if we deliver any Products late to an agreed timeline. If we miss the delivery date for your Products, then you may treat the contract as at an end only if we have refused to deliver the Products, or if delivery by the delivery date was essential (taking into account all the relevant circumstances which you explicitly share with us in writing); or if you told us before we accepted your order, and we agreed with you in writing, that delivery within the delivery deadline was essential.
7.8 If you do not wish to treat the contract as at an end, or do not have the right to do so under clause 7.7, you can give us a new agreed planned date for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new delivery date.
7.9 If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the Products or reject Products that have not been delivered after the essential delivery date. If you wish, you can reject or cancel the order for some of those goods (i.e. not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products. If the Products have been delivered to you, you must either return them in person to where you collected them, arrange for transport or post back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Products will be your responsibility from the time we deliver them to the address you gave us or you or a courier organised by you collect it from us. You own a Product once we have received payment in full.
7.10 We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
8. Your rights to end the contract or cancel an order
Your entitlements and / or rights of redress around ending the contract or seeking redress will depend on what you have bought, whether there is anything wrong with it, at what stage the supply process is at and how we are performing and when you decide to end the contract:
For more details around both yours and the Company’s rights and obligations please refer to our Standard Terms & Conditions of Sale.
For most products bought online you have a legal right to change your mind within 14 days and receive a refund in normal circumstances.
In general, you have a 14-day period to change your mind however you may have to pay the cost incurred in returning the goods to us.
Your right to a refund terminates when your warranty activates.
You do not have a right to change your mind in respect of:
a. Products sealed for health protection or hygiene purposes (e.g., earphones), once these have been unsealed after you receive the Products;
b. sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and / or
c. any Products which become mixed inseparably with other items after their delivery.
Even if we are not at fault and you do not have a right to change your mind (i.e. being after 14 days), you may be allowed to return the Products, but you may have to pay us compensation for accepting same back.
A contract for the Products is completed when the product is delivered to you and when have paid in full.
If you want to end a contract before it is completed where we are not at fault but you have changed your mind, just contact us to let us know. The contract can be ended immediately in most cases, and we will refund any sums paid by you for the Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract if at no fault of ours.
9. How to end the contract or cancel an order with us (including if you have changed your mind)
To end the contract with us, please let us know by contacting us.
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us. If the products are faulty or misdescribed we can arrange collection. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the delivery costs of return.
If you are exercising your right to change your mind, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a retail store environment (e.g., including but not limited to, the device having been switched on or registered etc). If we refund you the price paid before we are able to inspect the Products and later discover you have returned the Products in an unacceptable state or condition, you must pay us an appropriate amount at our discretion, which will be reasonable at all times.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then if the Products are goods and we have not offered to collect them, your refund will be made usually within 14 days from the day on which we receive the product back from you.
10. Our rights to end the contract or cancel the sales order to supply
We may end the contract for a Product at any time by writing to you if:
a. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products.
b. you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
c. the Product is no longer available.
If we end the contract in the situations above, we will refund any money you have paid in advance for Products we have not provided. We will contact you to let you know that we are not going to provide the product.
11. If there is a problem with the product
If you have any questions or complaints about the Product, please contact us, as soon as possible.
Please also refer to our Standard Terms and Conditions of Sale: https://uk.selectonline.com
12. Your personal information
We will use your personal information in accordance with our privacy policy.
In addition to our Privacy Policy, we will also use the personal information you provide to us:
a. to supply and deliver the products to you; (see above – as we need to share your personal details with our transport partners to deliver the Products to you).
b. to process your payment for the products;
c. to give you information about similar products that we provide, if you agreed to this during the order process (and you may stop receiving this at any time by contacting us).
We will only give your personal information to third parties with your permission, or where the law either requires or specifically allows us to do so.
13. Other important terms and points to note
a. We may transfer our rights and obligations under these terms to another organisation.
b. No one else has any rights under this contract.
c. You may not assign your rights under the contract.
d. This contract is between you and the Company.
If a court finds part of this contract to be illegal, the remainder parts will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of these are unlawful, the remaining paragraphs will remain in full force and effect.
These terms are governed by Uk law and you can bring legal proceedings in respect of the products in the Irish courts.
