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Business Process Outsourcing, Vinod V. Sople, Pap
£10.86
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Located in: Fairford, United Kingdom
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eBay item number:374691806087
Item specifics
- Condition
- Book Title
- Business Process Outsourcing
- ISBN
- 9788120338159
- Publication Year
- 2009
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Business Process Outsourcing: a Supply Chain of Expertises
- Item Height
- 240 mm
- Publisher
- Prentice Hall of India Pvt.LTD
- Subject
- Management, Business
- Item Width
- 160 mm
- Number of Pages
- 248 Pages
About this product
Product Information
This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO Industry: strategic, tactical, control and operational aspects of BPO administration; BPO business models; regulatory and legal framework of the BPO industry; terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement; service issues regarding supplier selection and process quality; criteria for performance evaluation of service providers; and, challenges involving upward shift in service value chain as well as human resource management. Chapter-end review questions help in easy comprehension of the underlying principles.The appendices contain important additional information about the BPO industry.
Product Identifiers
Publisher
Prentice Hall of India Pvt.LTD
ISBN-13
9788120338159
eBay Product ID (ePID)
87766116
Product Key Features
Publication Year
2009
Subject
Management, Business
Number of Pages
248 Pages
Language
English
Publication Name
Business Process Outsourcing: a Supply Chain of Expertises
Type
Textbook
Format
Paperback
Dimensions
Item Height
240 mm
Item Width
160 mm
Additional Product Features
Country/Region of Manufacture
India
Item description from the seller
Seller business information
VAT number: AT 685613994, GB 203170464
I provide invoices with VAT separately displayed.
CRN: 09366362
About this seller
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Seller Feedback (293,672)
- m***2 (86)- Feedback left by buyer.Past monthVerified purchaseGreat seller! I'm very pleased with the boxed set, it is in mint condition- cheers. Great value for money. Really well packed- had protective corners that ensured the couriers could not damage the contents, even if they tried! Very speedy response on getting it posted out. I'll happily buy from them again. Many thanks.
- e***a (17)- Feedback left by buyer.Past 6 monthsVerified purchaseFast delivery, high quality item at a great price and as described (sealed, new). Responded to a message quickly and resolved my issue (initial delivery was to the wrong address). Will happily buy from them again.
- r***_ (48)- Feedback left by buyer.Past 6 monthsVerified purchaseFantastic seller! The communication was outstanding—every message was answered quickly and professionally, making the whole transaction smooth and stress-free. The order was processed and shipped in no time, exceeding my expectations. The item itself is exactly as described, of excellent quality, and carefully packaged. It’s rare to find such a reliable and responsive seller, so I highly recommend them. I will definitely be back for future purchases! 😊Biennale Arte 2024: Foreigners Everywhere, Adriano (#387858145519)
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Seller Feedback (293,672)
- m***2 (86)- Feedback left by buyer.Past monthVerified purchaseGreat seller! I'm very pleased with the boxed set, it is in mint condition- cheers. Great value for money. Really well packed- had protective corners that ensured the couriers could not damage the contents, even if they tried! Very speedy response on getting it posted out. I'll happily buy from them again. Many thanks.
- e***a (17)- Feedback left by buyer.Past 6 monthsVerified purchaseFast delivery, high quality item at a great price and as described (sealed, new). Responded to a message quickly and resolved my issue (initial delivery was to the wrong address). Will happily buy from them again.
- r***_ (48)- Feedback left by buyer.Past 6 monthsVerified purchaseFantastic seller! The communication was outstanding—every message was answered quickly and professionally, making the whole transaction smooth and stress-free. The order was processed and shipped in no time, exceeding my expectations. The item itself is exactly as described, of excellent quality, and carefully packaged. It’s rare to find such a reliable and responsive seller, so I highly recommend them. I will definitely be back for future purchases! 😊Biennale Arte 2024: Foreigners Everywhere, Adriano (#387858145519)