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Curtin - Delight Your Customers 7 Simple Ways to Raise Your Customer - J555z
£14.39
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Postage:
£13.69 Expedited Delivery to United States via eBay's Global Shipping Programme. See detailsfor postage
Located in: GB, United Kingdom
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Free amount confirmed at checkout
Delivery:
Estimated between Fri, 14 Jun and Tue, 25 Jun to 43230
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eBay item number:375397874148
Item specifics
- Condition
- Fiction/Non-Fiction
- Non-Fiction
- Brand
- NA
- Weight
- 0.26
- Style
- NA
- Title
- Delight Your Customers 7 Simple Ways to Raise Your Customer Serv
- Release Title
- Delight Your Customers 7 Simple Ways to Raise Your Customer Serv
- Record Grading
- New
- Sleeve Grading
- New
- Platform
- NA
- Size
- NA
- Film/TV Title
- Delight Your Customers 7 Simple Ways to Raise Your Customer Ser
- Colour
- NA
- Material
- NA
- Department
- NA
- Movie/TV Title
- Delight Your Customers 7 Simple Ways to Raise Your Customer Ser
- UPC
- 9780814432808
- EAN
- 9780814432808
- ISBN
- 9780814432808
- Item Length
- 228.6
- Main Stone
- NA
- Connectivity
- NA
- Model
- NA
- Publication Year
- 2013
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Item Height
- 229mm
- Publisher
- HarperCollins Focus
- Item Width
- 152mm
- Subject
- Management, Marketing
- Item Weight
- 317g
- Number of Pages
- 208 Pages
About this product
Product Information
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
Product Identifiers
Publisher
HarperCollins Focus
ISBN-13
9780814432808
eBay Product ID (ePID)
152591786
Product Key Features
Publication Name
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
2013
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
317g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
iHaveit UK Ltd
Michael V
20 Pontings Close
Blunsdon
Swindon
Wiltshire
SN26 7AH
United Kingdom
noah_cin@ihaveit.io
Value added tax number:
- GB 343612519
Company registration number:
- 11290771
I certify that all my selling activities will comply with all EU laws and regulations.
Seller assumes all responsibility for this listing.
eBay item number:375397874148
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Item location:
GB, United Kingdom
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| Postage and packaging | Import charges | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £13.69 | See import charges at checkout | United States | Expedited Delivery (International Priority Shipping) | Estimated between Fri, 14 Jun and Tue, 25 Jun to 43230 |
| Dispatch time |
|---|
| Will usually dispatch within 5 working days of receiving cleared payment. |
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