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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer
US $21.55
Approximately£15.92
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A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller's listing for full details.
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- Buy it nowBe Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer
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Located in: Grand Rapids, Michigan, United States
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eBay item number:386617167987
Item specifics
- Condition
- ISBN
- 1423145844
- EAN
- 9781423145844
- Manufacturer
- Disney Editions
- Brand
- Disney Editions
- Binding
- TC
About this product
Product Identifiers
Publisher
Disney Publishing Worldwide
ISBN-10
1423145844
ISBN-13
9781423145844
eBay Product ID (ePID)
102852496
Product Key Features
Edition
10
Book Title
Be Our Guest-Revised and Updated Edition : Perfecting the Art of Customer Service
Number of Pages
224 Pages
Language
English
Topic
Customer Relations, Motivational, Management, Special Interest / Amusement & Theme Parks
Publication Year
2011
Illustrator
Yes
Genre
Travel, Business & Economics
Book Series
A Disney Institute Book Ser.
Format
Hardcover
Dimensions
Item Height
0.8 in
Item Weight
15.7 Oz
Item Length
9.3 in
Item Width
6.2 in
Additional Product Features
Intended Audience
Trade
LCCN
2011-023545
Dewey Edition
21
Grade From
Preschool
Dewey Decimal
658.8/12/0975924
Grade To
College Graduate Student
Edition Description
Anniversary,Revised edition
Synopsis
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest , Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years., Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service . Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years. Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions: Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar) One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar) Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty) Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti) Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers) Walt Disney: An American Original (By Bob Thomas) Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith) Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith) Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith) My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White), Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
LC Classification Number
GV1853.3.F62W3417
Item description from the seller
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- 6***c (447)- Feedback left by buyer.Past 6 monthsVerified purchaseThe items were just as shown and in excellent condition. The books were very well packed for shipping. I will continue to do business with the seller. The prices are reasonable and the shipping cost are very good. The seller is great at communicating with the buyers keeping the parties well informed about the tranactions. Highly recommended! A+++++++
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Product ratings and reviews
Most relevant reviews
- 31 Jan, 2020
Easy read
Verified purchase: YesCondition: Pre-ownedSold by: goodwill-wi-books
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Seller Feedback (1,267,791)
- 6***c (447)- Feedback left by buyer.Past 6 monthsVerified purchaseThe items were just as shown and in excellent condition. The books were very well packed for shipping. I will continue to do business with the seller. The prices are reasonable and the shipping cost are very good. The seller is great at communicating with the buyers keeping the parties well informed about the tranactions. Highly recommended! A+++++++
- e***- (86)- Feedback left by buyer.Past 6 monthsVerified purchaseFantastic experience all around! The transaction was fast and easy, with smooth communication every step of the way. The item arrived quickly, was securely packaged, and matched the description perfectly. Seller was responsive, helpful, and clearly cares about providing great service. One of the best eBay sellers I’ve had the pleasure of dealing with. 10 out of 10—highly recommended! Would absolutely buy from again without hesitation. Thanks so much!The Jewish War of Survival (Paperback or Softback) (#365451036486)
- o***t (5183)- Feedback left by buyer.Past 6 monthsVerified purchaseAbsolutely first rate merchant! The merchandise was immediately shipped and arrived as described when opened upon delivery. Merchant is a quick shipper and well packaged the merchandise so it could not be tampered with or damaged. The merchandise arrived in impeccable condition holding its value of the purchase price. I would definitely recommend this seller as a mainstay and will purchase from them again. I received 100% phenomenal customer service! Thank you.Journal Wirebound Large Man of God (Hardback or Cased Book) (#316544962020)