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Practical It Service Management : A Concise Guide for Busy Executives 2nd Edi...
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Located in: Castle Donington, United Kingdom
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eBay item number:386887285731
Item specifics
- Condition
- Book Title
- Practical It Service Management : A Concise Guide for Busy Execut
- ISBN
- 9781849285469
- Publication Year
- 2014
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Practical It Service Management: a Concise Guide for Busy Executives
- Publisher
- IT Governance Publishing
- Subject
- Management, Business
- Number of Pages
- 294 Pages
About this product
Product Information
How can you ensure that IT problems do not damage your business? IT is integral to modern organisations, and the way you manage it can make or break your business. It is not enough for the IT manager to understand the latest technical developments. For your company to succeed, everyone in the IT department must also understand their role in achieving overall business goals. Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL(R) 2011). The ITIL system is the most widely adopted approach to technical IT service management worldwide. It shows technical support staff how to provide the efficient IT services that are vital to your company's success. Learn how ITIL can help you to: Protect your company's reputation If you system goes down for any length of time, you might not be able to process an order or honour a contract. ITSM helps your business meet customer deadlines and expectations. Safeguard vital information and recover from IT setbacks Without adequate IT service management you could risk losing vital information, like payroll, billing and sales data. Retain momentum With a structured IT service management in place, routine maintenance issues can be quickly resolved, minimising delays and improving productivity. Read this book to see how ITIL can help your IT function support business goals.
Product Identifiers
Publisher
IT Governance Publishing
ISBN-13
9781849285469
eBay Product ID (ePID)
202122969
Product Key Features
Publication Name
Practical It Service Management: a Concise Guide for Busy Executives
Format
Paperback
Language
English
Subject
Management, Business
Publication Year
2014
Type
Textbook
Number of Pages
294 Pages
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Business seller information
Far Corner Europe Limited
Barbara Blake
19-20 Bourne Court
Southend Road
Woodford Green
Essex
IG8 8HD
United Kingdom
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- GB 307932304
Company registration number:
- 10691061
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Great item, exactly as described. The packaging was very poor but item arrived undamaged. Communications and dispatch time were also poor but overall a successful transaction.
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Pros - polite communication, low prices, generous discount offered for damaged book.
Cons - very slow communication which tends to be generic and promises much but delivers little, heavy book was sent in a jiffy bag and arrived damaged, had to get Ebay involved to action the promised partial refund.
Summary - 'pile it high and sell it cheap' organisation which is unable to provide efficient customer service and makes the mistake of not packaging books correctly. Will not buy from them again.
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