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Czegel, Barbara : Running an Effective Help Desk: Planning Fast and FREE P & P

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Last updated on 29 May, 2024 06:06:22 BSTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read, but is in good condition. Minimal damage to the book cover eg. scuff marks, but no holes or tears. If this is a hard cover, the dust jacket may be missing. Binding has minimal wear. The majority of pages are undamaged with some creasing or tearing, and pencil underlining of text, but this is minimal. No highlighting of text, no writing in the margins, and no missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
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“This product has passed our meticulous quality checks and is guaranteed to be in good condition. ...
Book Title
Running an Effective Help Desk: Planning
ISBN
9780471025443
Publication Year
1995
Type
Textbook
Format
Hardcover
Language
English
Publication Name
Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing
Item Height
233mm
Author
Barbara Czegel
Publisher
John Wiley & Sons AND Sons LTD
Item Width
189mm
Subject
Computer Science
Item Weight
680g
Number of Pages
304 Pages

About this product

Product Information

Many companies have implemented traditional Help Desk Operations. If clients have a computer problem, they pick up the phone and either log in the problem via voice mail or immediately reach a Help Desk Operator. This book aims to guide the Help Desk department through each step of setting up both a traditional and web-related Help Desk. The book contains ready-to-use templates in both Word and HTML formats for many different Help Desk projects.

Product Identifiers

Publisher
John Wiley & Sons AND Sons LTD
ISBN-13
9780471025443
eBay Product ID (ePID)
89313875

Product Key Features

Author
Barbara Czegel
Publication Name
Running an Effective Help Desk: Planning, Implementing, Marketing, Automating, Improving, Outsourcing
Format
Hardcover
Language
English
Subject
Computer Science
Publication Year
1995
Type
Textbook
Number of Pages
304 Pages

Dimensions

Item Height
233mm
Item Width
189mm
Item Weight
680g

Additional Product Features

Title_Author
Barbara Czegel
Country/Region of Manufacture
United States

Item description from the seller

Business seller information

Entertainment Magpie Ltd
Customer Services
One Stockport Exchange
First Floor
Stockport
Cheshire
SK1 3SW
United Kingdom
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:enohP10105553330
:liamEgg.yesnreugmm@yabe
Value added tax number:
  • GB 226498384
Company registration number:
  • 06277562
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
  • 06277562
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