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The Experience: The 5 Principles of Disney Service and Relationship Excellence b
£17.24
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Located in: Leicester, United Kingdom
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Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230
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eBay item number:386992821670
Item specifics
- Condition
- Book Title
- The Experience: The 5 Principles of Disney Service and R
- ISBN
- 9781119028659
- Publication Year
- 2015
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Experience: the 5 Principles of Disney Service and Relationship Excellence
- Item Height
- 237mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 163mm
- Subject
- Marketing
- Item Weight
- 506g
- Number of Pages
- 304 Pages
About this product
Product Information
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ? the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles ? Impression, Connection, Attitude, Response, and Exceptionals ? give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the customer experience should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The Disney Experience draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find the experience and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an experience.? Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9781119028659
eBay Product ID (ePID)
212575932
Product Key Features
Publication Name
The Experience: the 5 Principles of Disney Service and Relationship Excellence
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2015
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
237mm
Item Width
163mm
Item Weight
506g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
The Monster Bookshop Ltd
Monster Bookshop
Unit 4-6 Victoria Buildings
Saddington Road
Fleckney
Leicestershire
LE8 8AW
United Kingdom
Value added tax number:
- GB 997868124
Company registration number:
- 07860645
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eBay item number:386992821670
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £9.99 | £9.99 | United States | Standard Delivery (Standard Int'l Postage) | Estimated between Thu, 6 Jun and Tue, 25 Jun to 43230 |
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| Will usually dispatch within same working day if paid before 16:00 BST (excludes weekends and holidays). Expected dispatch time may vary and is based on seller's order cut-off time. |
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Seller Feedback (1,017,258)
e***n (8)- Feedback left by buyer.
Past month
Verified purchase
The seller sent a different edition to the one advertised in the photo. The edition they sent is the standard current one which I could’ve easily bought on the high street. The reason I placed the order was because it was an older, possibly out of print edition advertised.
I am extremely unhappy with this, and feel that the seller deliberately deceived buyers with this false representation.
l***- (49)- Feedback left by buyer.
Past 6 months
Verified purchase
The book itself is in perfect condition, however the image provided is misleading which is disappointing for me. I purposely order from Ebay to get the original cover (as advertised) as it's unavailable on Amazon but I've received the new cover, same one I could have purchased on Amazon for £1.50 cheaper
2***1 (725)- Feedback left by buyer.
Past 6 months
Verified purchase
1st book never arrived . Empty packaging in a Royal Mail envelope. Contacted seller great service . Sent new book asap. Very happy great communication. Thanks
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