About this product

Product Identifiers

PublisherT.H.E. Studer Group, L.L.C.

ISBN-101622180097

ISBN-139781622180097

eBay Product ID (ePID)201653044

Product Key Features

Publication Year2014

SubjectGeneral

Number of Pages432 Pages

Publication NameHcahps Handbook 2nd Edition : Tactics to Improve Quality and the Patient Experience

LanguageEnglish

TypeTextbook

AuthorKaren Cook, Lyn Ketelsen, Bekki Kennedy

Subject AreaBusiness & Economics, Medical

FormatTrade Paperback

Additional Product Features

Intended AudienceTrade

TitleLeadingThe

SynopsisOutpace and Outperform the Industry in Patient Experience Improvement and the HCAHPS Outcomes That Reflect It. This Revised and Updated Book Explains How. In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. What's more, they set themselves up for quick, sustainable improvements in outcomes connected to future value-based purchasing changes. The revised new and HCAHPS Handbook - written by Lyn Ketelsen, RN, MBA; Karen Cook, RN; and Bekki Kennedy-lays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the "how-to" focus that made the first edition a bestseller, while also providing fresh evidence and vital new content. This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides: A new section up front that functions as an HCAHPS primer - great for helping to set the right goals and getting people aligned and accountable. Vital information on the five new HCAHPS questions that became mandatory in 2013. New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition Composite. Fresh evidence straight from Studer Group's Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions. Insights on critical tweaks you can make to refine and perfect the tactics you are already using. The HCAHPS Handbook has quickly become an authoritative resources for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated second edition is a can't miss resource for any organization seeking to maximize clinical quality and the patient experience... while protecting the margin that keeps you living your mission. Book jacket., Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.