Terms and Conditions of Use Agreement
PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Oak & Hyde Ltd maintains this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods from this site.
1. Acceptance of Agreement You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ( Agreement ) with respect to our site (the Site ). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
2. Availability. In the event that the goods ordered are not available your order will be cancelled and refunded. We regret that we are unable to keep orders open until further stock arrives, you will need to place a new order at a later date once the new stock has arrived. Where an order cannot be fulfilled because the goods ordered are not available we make no guarantee that further stock will become available at a later date, or at all. All sizes and prices are updated on a daily basis.
3. Prices and Payment. Advertised prices include VAT at the current applicable rate. Prices are subject to change at any time without notice. Your account will be charged at point of purchase. No credit accounts are available. You represent and warrant that if you are purchasing something from us that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honoured by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes. Destinations located outside the EU may be subject to customs or import tax charges ( DHL shipping and handling fees ). Oak & Hyde Ltd is not liable to pay these charges, it is the customers responsibility to research and pay any customs or importation fees. These fee s vary from country to country, any fees applied will normally be based on the total order value which is a legal requirement and is declared on every parcel.
Oak & Hyde Ltd at its sole discretion, reserves the right to limit or ban an account/customer for any violation of the User Agreement.
VAT Treatment of Non EU Deliveries.
For simplicity, and to avoid any unnecessary customer confusion, all our products are advertised at common prices – worldwide- i.e. each product is the same price regardless of the delivery destination. We are aware that delivery to certain non EU countries can sometimes be exempt from UK VAT, but in practice it is both costly and time consuming to administer a two tier pricing system to cater for this, so all our customers pay the same price (which may or may not include VAT depending on their location)
4. Copyright. All website text, design, graphics, and the selection and arrangement thereof, and other material on this Website are copyright Oak & Hyde Ltd. All rights reserved. You are permitted to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use. No part of the Website or any material appearing on the website may be reproduced or stored in or transmitted to any other web site or by any other media without the express permission of Oak & Hyde Ltd. Any other use of the material and content of the website is strictly prohibited. You agree that you will not (and will not assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
5. Fraud/Exceptions of Sale : By creating an account on this site, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your account can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Oak & Hyde Ltd in its sole discretion. This includes but is not limited to profanity or any other form of offensive behaviour. If your account has been revoked, Oak & Hyde Ltd reserves the right to refuse application or readmission. Orders will not be dispatched until the authenticity of the payment details have been received, and the status of an account has been checked.
We regret we are unable to ship to certain countries. The checkout will show no postage options if the selected country is unavailable.
We regret that we are unable to ship any orders to BFPO or PO BOX addresses.
6. Disclaimer. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed.
WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE.
Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
7. Use of Information. We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
8. Privacy Policy. Our Privacy Policy (link to privacy policy), which may change from time to time, forms part of this Agreement.
9. Links to Other Web Sites. The Site may contain links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.
10. Returns Policy.
Returns Policy Conditions:
We hope you are happy with your purchase from Oak & Hyde, however we understand that sometimes items aren’t the quite right fit or look for you. If you do need to return your footwear and shoe box, this must be returned to us, repackaged in a box or bag, in new unworn condition with the original shoe box and packaging within 30 days of the original order date.
You do not need to notify us that you intend to return the item to us.
The shoe box must be repackaged inside a plastic bag or cardboard box and you must not stick any tape or postage labels directly to the shoe box itself. Please note, it is not the responsibility of the courier to repackage the goods for you. Your return must include a copy of your original invoice, or a short note with your name and order number with our order so we can locate your original order when this arrives back with us. We include invoices inside every parcel and email a copy to you with your despatch email.
We regret that in instances where your return contravenes these conditions (i.e. damaged or defaced box or the product is returned used, soiled, or worn) your return will be refused and returned to you.
We do accept that boxes can incur some courier damage during transit, this will not affect your return.
Unfortunately, we are unable to offer an exchange service. All returns are automatically refunded when they arrive back with us and have been checked by our returns team. We will send an email confirmation to you once a refund has been processed. If you require a different size or product, please place a new order.
Items must be returned to the below address,
Unit 9a
Meadows Works
Court Street
Trowbridge
Wiltshire
BA14 8BR
Non received items:
We ship all our items using a tracked service which is very secure and reliable.
In the rare event your parcel is not received but the tracking details confirm that the parcel has been delivered at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take up to 30 working days for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. We regret we cannot refund / replace orders in the event that the tracking shows that the goods have been delivered at the correct address until the courier accepts our claim to the contrary.
If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will refund your order if the tracking does not confirm delivery after 14 business days from the estimated original delivery date (Royal Mail strike days are not classed as business days).
If your item does not arrive, you will need to notify us within 28 days of the order date, our couriers will not investigate non delivery claims once this time period has passed and therefore we would be unable to offer any further assistance in this instance. We apologise for any inconvenience that this may cause.
Please inspect your order upon arrival. If you find any items damaged or missing, you must inform us within 28 days from the date of the order and prior to using the item. For us to process a claim with the delivery service, we need you to provide photographs of the damaged items and the original packaging. We apologize for any inconvenience this may cause.
Please note that if the items are verified as delivered correctly through weight checks, photographs, and/or delivery confirmation, and no contrary evidence is presented, we regret that we will not be able to pursue your claim further.
11. Contract: The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order. Our acceptance of your order will take place only when we despatch the order. Prior to despatch of the product(s), Oak & Hyde Ltd has the right to decline an order for any reason, including legal and regulatory reasons or if a pricing error is found. We will notify you by e-mail as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when your order is despatched, until the last day of your right to cancel.
If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (by e-mail) and refund you in full as soon as reasonably possible
If the fulfilment of an order (or any aspect for it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Oak & Hyde Ltd has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Oak & Hyde Ltd shall incur no liability in such circumstances.
12. Our Use Of Cookies: Cookies are pieces of information that your browser stores on your computer s hard drive which identify you when you enter our website. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your e-mail and password.
Cookies are also used beyond the end of the current browser session for remembering the contents of you shopping basket. In addition, data is collected using AddThis , Google Analytics and third party analytic tools to generate pseudonyms for user profiles. This information is used solely for market research, social networking and site traffic analyses.
13. Verify Customers Accounts / Address: information Oak & Hyde Ltd reserves the right to contact a Member via email to verify the accuracy of account information (including the customers correct name and address) that is needed to provide the customer with the information he or she requested from Oak & Hyde Ltd.
14. Delivery: Please see our Delivery Page
15. Import Fees Destinations located outside the EU may be subject to customs or import tax charges ( shipping and handling fees ). Oak & Hyde Ltd are not liable to pay these charges, it is the customers responsibility to research and pay any customs or importation fees. These fee s vary from country to country, any fees applied will normally be based on the total order value which is a legal requirement and is declared on every parcel. In the event you refuse to pay the import charges and would like the order returned to us instead there will be a return shipping fee charge which must be paid before we request the courier to return the parcel to us.
In some areas your government will not allow the courier to return the item to us in the event of charges not being paid, on these occasions the parcel will be destroyed, Oak & Hyde Ltd are not liable for this and will make no refund for any destroyed items due to the refusal of taxes/import fees.
