Who can place an order for a product (s) via the eBay store?
We only sell our product(s) to consumers who have a valid address in the region where we deliver our product (s). We reserve the right to deny the selling of our product(s) any consumer.
When may we cancel your order?
We reserve the right to refuse or cancel your order. We must, however, have a valid reason for doing so. Examples of circumstances in which we may refuse or cancel an order include, but are not limited to:
1. An obvious error or other inaccuracy in a product(s) offered by us Roulette London™.
2. The product (s) is no longer available or in stock. If this is the case, we will notify you as soon as possible and will cancel the order.
3. Your invoice information is incorrect or cannot be verified.
4. We suspect that your order or payment is fraudulent.
5. We have suspicion of credit or debit card fraud.
6. We are unable to deliver to the address you provided.
7. We have reason to believe you are not an end user or consumer.
8. You are under the age of 18.
9. There is no full payment made.
When can I order product (s) via the online store?
Despite the fact that anyone can visit our website, product (s) can only be purchased by end users and/or consumers over the age of 18, or with permission from your parent or legal guardian.
Unfortunately, we are unable to ship our online product (s) to every country or region at this time. Please see our shipping exclusions for a list of the countries and regions to which we ship our product(s).
Shipping Information
We offer free UK shipping for standard deliveries. All other delivery methods may have sur-charges included. This additional cost will be automatically calculated at checkout.
All international delivery methods are to be paid by the buyer. If deliveries are not accepted and returned to sender, we Roulette London™ hold the right not to refund the delivery cost.
Any return costs are to be covered by the buyer. The original shipping cost for international deliveries is not refundable.
We will only reimburse any shipping costs if any faults have occurred on our side.
Return Information
All customers have up to 30 days from purchasing to return items for a full refund.
If you are returning the product (s) within 30 days following the date of purchase, it is necessary to inform us of your intention to return this item by opening a return request via eBay.
For clarity, you can:
1. Open a return request within 30 days of purchasing.
2. Within 10 days of opening a returns request, you must have sent the item back to the returning address. This must be done via eBay otherwise it may not be accepted as an approved return.
If you are returning the product (s) within 30 days following the date of purchase, it is necessary to inform us of your intention to return this item by opening a return request via eBay.
Important: We require that the product(s) and packaging are in new, unused condition and that they are complete. This implies that the product(s) and packaging must be handled with care (in the same manner as you would do in a store). You can only unpack the product (s) to the extent required to assess the scale, design, characteristics, and functionality of the product (s).
Important: We inspect the condition of the returned product(s) upon receipt. If the product (s) is worn or damaged or missing any parts (such as packaging), we reserve the right to contact you about the product's resale value (s) and or deduct any damage costs.
If the return protocol was followed and the items were in new and unused condition when returned, we will issue a refund to you for the full purchase price immediately. The refund time-scale may be down to eBay’s processing time.
Important: Any extra costs incurred as a result of returning an item are not refunded.
What prices does Roulette London™ use?
Our store prices are consumer prices that include VAT but do not include shipping costs.
Prices only apply to purchases made through our store and may differ from prices charged for the same product (s) in another store. The total amount to be paid will be shown on the checkout page.
The costs and the expected delivery date of your product (s) will be clearly mentioned for your order.
How do I pay for my product (s)?
All payments to be made via eBay’s payment policy or in other words, eBay’s managed payments. If you are unsure what this entails, then please look at the information provided in eBay’s help section.
How will I receive my product(s)?
We deliver your order to the address you selected on your eBay account.
The delivery times we provide are only estimates and are not guaranteed. The deadline for delivery is 30 days (international). For UK orders, the delivery time is the time specified via the courier service selected. We make every effort to notify you of any delays. We are not liable for any damages incurred as a result of late delivery, to the extent permitted by law.
Important: Once you accept the package (without disclosing any damage to us), liable for any loss, damage, or reduction in value of the product(s). This means that if the product (s) is lost or damaged after you have accepted it, you are responsible for that loss or damage and have no right to a refund from us.
What do I do if I want to cancel my order?
Despite our regrets, you have the right to cancel any order at any time before 2pm on working days and without giving a reason.
There are a few exceptions to this, which we'll go through in more detail below.
The cut off time for orders is 2pm. If you decide to cancel your order made before that time, we cannot cancel this order as this will have already been processed. If you make an order after 2pm, you have until the text day at 2pm to cancel this order.
For clarity, you can:
3. Open a return request within 30 days of purchasing.
4. Within 10 days of opening a returns request, you must have sent the item back to the returning address. This must be done via eBay otherwise it may not accepted as an approved return.
If you are returning the product (s) within 30 days following the date of purchase, it is necessary to inform us of your intention to return this item by opening a return request via eBay.
Important: We require that the product(s) and packaging are in new, unused condition and that they are complete. This implies that the product(s) and packaging must be handled with care (in the same manner as you would do in a store). You can only unpack the product (s) to the extent required to assess the scale, design, characteristics, and functionality of the product (s).
Important: We inspect the condition of the returned product(s) upon receipt. If the product (s) is worn or damaged or missing any parts (such as packaging), we reserve the right to contact you about the product's resale value (s) and or deduct funds from the refund as compensation.
If the return protocol was followed and the items were in new and unused condition when returned, we will issue a refund to you for the full original purchase price immediately. The refund time-scale may be down to eBay's processing time.
Important: Any extra costs incurred as a result of returning an item are not refundable and are to be covered by the buyer.
If the product (s) is faulty, what is my warranty?
Under the terms of the legal warranties, you should expect a product (s);
Be defect-free at the time of delivery.
Abide by the terms of the agreement, as specified in our proposal.
Possess the properties that are needed for the product's necessary usage.
If, despite our best efforts, a product (s) shipped by us has a defect or otherwise fails to comply with the legal warranty, we kindly request that you notify our Customer Service as soon as possible.
To give us a better chance of resolving potential issues, we ask that you:
• To explicitly state what the defect or problem with the product (s) is; and
• To include some pictures of the product (s) clearly showing the defect and overall condition of the product (s).
How do I return my product (s) to Roulette London™?
You can return a product (s) to the specified returns address.
We recommend all customers wishing to return items, to do so via a tracked courier service to prevent any losses during transit.
If an item is returned without any tracking information, it does not have any protection therefore the customer sending the item is full liable for any losses.
Customers have the option to purchase a return option via eBay’s return section.
Please keep in mind that we can only initiate a refund within 10 days if your chosen local shipper is able to deliver the product(s) to us within that time frame following eBay’s return policy.
How does Roulette London™ deal with my privacy?
The security of your privacy is extremely important to Roulette London™.
That is why we want to let you know how we treat the information you provide to us and what you might expect from us.
The information we collect about our customers to personalise and enhance your shopping experience with us. We use the information for order processing, product dispatch, payment processing, contact with you, and fraud prevention and detection.
We can also share certain information with carefully chosen third parties who assist us in providing such services, such as technological and logistical support and other tasks. Other services offered by third parties include credit card/debit card payment processing, shipping couriers.
We can disclose your personal information if the law requires it or if it is necessary to protect our rights, property, or security, or the rights, property, or security of others.
Your information can also be used for statistical purposes. This information is of a more general nature and cannot be linked to you.
We do not sell information about you as a person or about your use of the website or to any third parties.
What security measures does Roulette London™ employ?
We abide by all eBay policies. Please refer to eBay’s security polices as this will provide you with all the information regarding the security of all customers.
If you use the eBay website, you are responsible for maintaining the confidentiality of your profile and password, as well as restricting access to your device to avoid unauthorised access to your profile. You acknowledge that you are solely responsible for all activities that occur in your profile or with your password.
Please Note: By purchasing from Roulette London™, you are agreeing to our Terms & Conditions of the sale.
