Picture 1 of 2
Gallery
Picture 1 of 2
Have one to sell?
Service Operations Management: Improving Service D... by Clark, Graham Paperback
FREE US DELIVERY | ISBN: 1405847328 | Quality Books
US $12.58
Approximately£9.30
Condition:
Very Good
A book that has been read and does not look new, but is in excellent condition. No obvious damage to the book cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, no underlining or highlighting of text, and no writing in the margins. Some identifying marks on the inside cover, but this is minimal. Very little wear and tear. See the seller’s listing for full details and description of any imperfections.
3 available2 sold
- Buy it nowService Operations Management: Improving Service D... by Clark, Graham Paperback
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Postage:
Free USPS Ground Advantage®.
Located in: Florida, United States
Delivery:
Estimated between Sat, 2 Aug and Fri, 8 Aug
Returns:
30 days return. Buyer pays for return postage. If you use an eBay delivery label, it will be deducted from your refund amount.
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:391939980603
Item specifics
- Condition
- ISBN
- 1405847328
- EAN
- 9781405847322
- Date of Publication
- 2008-05-22
- Release Title
- Service Operations Management: Improving Service Delivery
- Artist
- Clark, Graham
- Brand
- N/A
- Colour
- N/A
- Book Title
- Service Operations Management: Improving Service Delivery
About this product
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
1405847328
ISBN-13
9781405847322
eBay Product ID (ePID)
65979254
Product Key Features
Number of Pages
552 Pages
Publication Name
Service Operations Management : Improving Service Delivery
Language
English
Subject
Industries / Service, Production & Operations Management
Publication Year
2008
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
1.1 in
Item Weight
36.6 Oz
Item Length
9.6 in
Item Width
7.4 in
Additional Product Features
Edition Number
3
Intended Audience
College Audience
LCCN
2008-002916
Dewey Edition
23
Illustrated
Yes
Dewey Decimal
658.812
Table Of Content
PART ONE: INTRODUCTION 1. Introduction to service operations management 2. The service concept PART TWO: CUSTOMER AND SUPPLIER RELATIONSHIPS 3. Customer and supplier relationships 4. Customer expectations and satisfaction 5. Managing supply relationships PART THREE: SERVICE DELIVERY 6. Service processes 7. Service people 8. Resource utilisation 9. Networks, technology and information PART FOUR: PERFORMANCE MANAGEMENT 10. Performance measurement and management 11. Linking operations decisions to business performance 12. Driving operational improvement PART FIVE: MANAGING STRATEGIC CHANGE 13. Service strategy 14. Service culture 15. Operational complexity
Synopsis
Written specifically to better serve the needs of students on services-orientated operations management courses. The first European-originated book. Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions., The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
LC Classification Number
HD9980.5.J647 2008
Item description from the seller
Seller business information
VAT number: GB 922696893
About this seller
World of Books USA
86.4% positive Feedback•5.2M items sold
Registered as a business seller
Seller Feedback (1,557,161)
This item (1)
All items (1,557,161)
- e***e (1441)- Feedback left by buyer.Past yearVerified purchaseExcellent seller, fast shipping A++++
- n***d (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- r***d (273)- Feedback left by buyer.Past monthVerified purchaseItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- 6***t (479)- Feedback left by buyer.Past monthVerified purchasePurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.
More to explore:
- Non-Fiction Paperback Fiction & Self-Improvement Books,
- Non-Fiction Paperback Fiction & Memory Improvement Books,
- Non-Fiction Paperback Fiction & Social Services Books,
- Management Paperback School Textbooks & Study Guides,
- Lynne Graham Paperback Fiction & Fiction Books,
- Non-Fiction Paperback Fiction & Life Management Books,
- Graham Greene Non-Fiction Paperback Fiction & Books,
- Antiquarian & Collectable D. H. Lawrence Paperback Books,
- People Management Magazines,
- Management Today Magazines
Seller Feedback (1,557,161)
This item (1)
All items (1,557,161)
- e***e (1441)- Feedback left by buyer.Past yearVerified purchaseExcellent seller, fast shipping A++++
- n***d (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- r***d (273)- Feedback left by buyer.Past monthVerified purchaseItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- 6***t (479)- Feedback left by buyer.Past monthVerified purchasePurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.